Beverly R.
Customer Service A+ Product Quality/Design A+
I had perhaps the best experience with Hajar in customer service I have ever received from any company, and I am a big online shopper. I ordered the wrong size harnesses for my Frenchies and contacted the company to help with an exchange. I was fortunate enough to receive a reply from Hajar within a few hours, requesting I send measurements of our pups, which I did. He replied back with several suggestions which would be a better fit for our big boys. Hajar was so pleasant and went out of his way to answer all my questions in such a timely manner. We settled on two harnesses and he expedited the order processing to get them out the door and on their way. The Frenchie Shoppe is very lucky to have someone like Hajar to work with their clients and to represent their company, Hajar turned what was a disappointment into a positive ending. I highly recommend the Frenchie Shop and their quality products. They will have all my future business when it comes to Leo and Simon, thanks to Hajar. And, if I didn't mention it, I am not a new customer to the Frenchie Shop. This was the first time I have ever had an issue and could not be happier with how it was handled. Thank you Hajar.