Free the Sheep makes premium, anxiety-relief loungewear inspired from the growing Mental Health Movement across the United States. We are pushing past the norms of just throwing together "comfy clothes" that you have lying around and building towards a new perspective on loungewear that also supports a meaningful cause. Free the Sheep is based in Newport Beach, California, and develop seasonal lines of products that change accordingly while maintaining their values.
Free the Sheep (freethesheep.com) has 300 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
freethesheep.com
Website
freethesheep.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
its been 8 days since i reached out to customer service asking for an update 6 days since I've asked for it to be canceled and have sent a new email every day since with no replay, 17 days since I've made my order with no update i would not recommend purchasing from this company unless you never want to see your order now a day since i was told to leave my order number and still no response further proving my point. Order #116919
Response from Free the SheepOct 22, 2026
Hi Jarrett,
We are so deeply sorry for the delay and for the frustration this has caused you. You deserve clear, timely updates on your order, and we completely understand how upsetting it is to be left waiting—this is certainly not the experience we want for you.
We’ve had a higher volume of messages than usual recently, but that is no excuse for keeping you in the dark. We also want to gently mention that our ticketing system automatically moves tickets to the back of the queue whenever a new message is sent, which unfortunately delayed our ability to see your emails sooner.
That said, we are taking immediate action to fix this for you. We hear you, and we are committed to doing better.
Could you please share your order number or the email address associated with your purchase? We will locate your ticket immediately and process your request.
LP
Laurie P.
I love the hoodie but
I love the hoodie, but your customer service leaves much to be improved on.
Response from Free the SheepOct 22, 2026
Hi Laurie,
First off, we’re so thrilled to hear that you love your hoodie!
At the same time, we hear you loud and clear on the customer service side. You deserve an experience that matches the quality of the products you receive, and we sincerely apologize for missing the mark here.
We’re taking active steps behind the scenes to speed up our response times and elevate our support experience. Your feedback truly matters to us, and we’re committed to doing better for you next time.
Thank you so much for your honesty and support!
MA
Mark
Product is as advertised
Product is as advertised, well made and was on time.
Response from Free the SheepOct 22, 2026
Hi Mark,
Thank you so much for the feedback! We put a lot of care into making sure our products meet high standards, so it means everything to hear that you're loving the quality.
Hope you enjoy staying extra cozy in your Eden Hoodie!
LU
Luca
Amazing product
So comfortable and relaxing to sleep in, making my sleep so much of a better experience then before, nice for winter when needed to keep warm around the house
Response from Free the SheepOct 22, 2026
Hey Luca,
Thanks a ton for the great feedback! There's nothing better than hearing that our piece is helping you get a better, cozier night's sleep and keeping you warm during winter days.
Enjoy staying extra cozy, and thank you again for choosing us!
AN
Andrew
I love my "Free the sheep" ..
I love my "Free the sheep" ... It's comfortable, comforting.... I love give it looks. I suffer from anxiety and this thing helps tremendously...
Response from Free the SheepOct 22, 2026
Hey Andrew,
Thank you so much for taking the time to share such a meaningful review!
We're so glad you love the look and comfort of your Eden Pocket Hoodie, and we are even more honored to know it brings you peace during anxious moments.
We hope it continues to be your favorite cozy go-to whenever you need that extra bit of comfort!
SG
S G.
Company blocks negative reviews from…
Company blocks genuine negative reviews from customers in social media channels and deletes comments - I have numerous screenshots of comments made by myself and other customers highlighting problems with non-delivery and customer service. They operate a scam where by they refuse to engage in customer contact and then send an AI email stating that shipment has happened so no refund can be processed (when numerous customers report no product being delivered).
ALSO PRODUCT IS NOT FROM THE US! It says it’s an American company but it actually then sends a shipping and tracking information from CHINA. Do not trust.
Free the Sheep also has poor ratings on BBB site with many issues cited with non delivery and difficulty getting refunds when due.
Edit in reply: comments were not deleted by the platform/ meta. Meta doesn’t block one user from seeing another,you choose to block me. If meta had an issue with me/ my comments being in violation of their codes they would stop me accessing my account. Don’t hide behind blaming the platform for your inability to deal with criticism.
You also use AI customer service powered by Gorgias. I don’t think a single email is actually handled by a human. AVOID AVOID AVOID.
Response from Free the SheepOct 22, 2026
Hi Samantha,
We are so sorry for the stress and worry this has caused you! Keeping our community happy means everything to us, and we appreciate you giving us the opportunity to share a little context:
Comment Filters: We love hearing honest feedback, both good and bad—your voice truly matters to us! We never delete genuine customer reviews or constructive criticism. However, platforms like Facebook and Instagram enforce strict automated filters that automatically hold or hide comments containing profanity, aggressive language, or personal contact info to keep our page safe and respectful for everyone.
Our Support Process: The automated email you received was just a quick system confirmation to let you know your ticket is safely in our queue! Rest assured, our customer support team personally reviews and responds to every single message to make sure you are fully taken care of. High ticket volumes have caused some response delays recently, and we are so sorry for keeping you waiting. As a gentle tip, our system automatically moves conversations to the back of the queue whenever a new email is sent—so replying directly to your original thread keeps your spot in line and helps us get back to you much faster!
Order Updates & Fulfillment: While orders in transit usually can't be canceled mid-delivery, we always step in to fix any missing, delayed, or damaged orders promptly. In addition, we are proudly a US-based brand, and all of our products are designed right here! To keep international shipping costs as low and affordable as possible for our global community, we partner with a fulfillment center in China to dispatch orders directly to your door.
We want to make sure you feel completely supported every step of the way! A member of our team is currently handling your email so we can work through this together, and we look forward to getting this cleared up for you very soon!
DA
Dan
Awesome garment
Awesome garment. Worth every penny.
Response from Free the SheepOct 20, 2026
Hi Dan! 🖤 So glad you feel it’s worth every penny! Thanks so much for the support.
ST
Steven
Ordered on October 3
Ordered on October 3, and my items were listed as in stock. It’s now been over two weeks with no shipping update and no response to my emails or Instagram messages, aside from automated emails. What’s even more concerning is seeing so many other customers reporting similar experiences. I genuinely want to support this company, but the lack of communication makes it difficult to feel confident in my purchase. I’m now questioning whether I should dispute the charge. I understand they’re a smaller team, but customers deserve transparency and basic communication. #118184
Response from Free the SheepOct 20, 2026
Hi Steven, we sincerely apologize for the delay and lack of communication. We’ve been experiencing a higher volume of inquiries than usual, but we understand how important timely updates are. We’ve reached out to you via email regarding your order and hope to get this resolved for you soon. Thank you for your patience.
