Free the SheepFree the Sheep makes premium, anxiety-relief loungewear inspired from the growing Mental Health Movement across the United States. We are pushing past the norms of just throwing together "comfy clothes" that you have lying around and building towards a new perspective on loungewear that also supports a meaningful cause. Free the Sheep is based in Newport Beach, California, and develop seasonal lines of products that change accordingly while maintaining their values.
Free the Sheep (freethesheep.com) has 300 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Elena M.
Delivery. Never received it and currently waiting to have my issue resolved. Hoping to hear back soon.
Response from Free the SheepOct 25, 2026
Hi Elena, We sincerely apologize for keeping you waiting and for the worry regarding your order's delivery! Our team has just followed up directly via email to address your case. Please check your inbox so we can look into your tracking information together and ensure this is resolved for you promptly. Thank you for your patience!
Carol C.
Sent two of the same garment still waiting of customer service to fix it
Response from Free the SheepOct 25, 2026
Hi Carol, Thank you for your review. We certainly understand your disappointment and appreciate you bringing this to our attention. After reviewing order #129531, our records do confirm that the order was placed for 2 Eden Hoodies in Navy Blue. We would love the opportunity to help you resolve this. One of our team members has sent an email containing your packing slip, order confirmation, and general return guidelines. Please feel free to reply to that email whenever you're ready so we can gladly walk you through the return process.
Sam R.
No feed back from customer service. I order 1 , enter paiment and then confirmation billing say thx for your 2 items. I never order 2 i want to ship you back the one that a dont need but no one never give me a feedback.
Response from Free the SheepOct 25, 2026
Hi Same, We deeply apologize for the delayed response and for the stress this confusion has caused. Taking care of our customers is our top priority, and we are here to help make this right. A member of our team is reaching out directly to your email to assist you. Please keep an eye on your inbox!
Johann
Terrible customer service, I emailed and messaged several times before the order even shipped, I still have yet to receive a response. I still haven't heard anything back from them.
Response from Free the SheepOct 25, 2026
Hi Johann, We sincerely apologize for our delayed response and the frustration it caused you. Our support queue has experienced an exceptionally high volume of inquiries recently, which created unexpected delays in connecting with you before your order was dispatched. You should never have had to wait so long for an answer, and we take full responsibility for the communication breakdown. We have escalated your inquiry, and a team member will be following up directly via email. Thank you for your patience, and we look forward to getting this sorted out for you.
Heidi
It still hasn't arrived ordered a while ago and it keeps getting delayed.
Response from Free the SheepOct 24, 2026
Hey Heidi, We’re so sorry for the worry while waiting on your delivery! We checked your package, and it has safely arrived in your destination country. It is currently clearing standard customs before handover to your local carrier. International checkpoints are seeing heavier volumes right now, which can take a few days, but your parcel is safely on its way. Please keep an eye on your tracking link for local updates, and feel free to send us a message if you need any assistance while it makes its way to your door!
Shawn d B.
fedex lost my package and support from your customer service has not helped at all
Response from Free the SheepOct 24, 2026
Hi Shawn, We sincerely apologize for the stress and frustration this situation has caused! We know how disappointing it is to deal with a lost package. Our team has sent a direct response to your email so we can look into the FedEx shipment status together and guide you through the next steps for a resolution. Please check your inbox so we can help resolve this promptly!
Lisa B.
Still no shipping information after my order 2 weeks ago. I have emailed them twice asking about the purchase - I waited a week and then at 10 days. My next email to them will be to cancel the order. I'm not expecting 2-day shipping, but even an update to the order with an expected date would be nice. If I don't receive an answer to my cancellation email, I will do a chargeback. Answer the email, people! Simple customer service.
Brent
I am trying to return them and nobody is responding.
