FreeTaxUSAReviews of freetaxusa.com

WARNING!! If you want to file the FREE STATE TAX you have to start out on the State website and use their link to the FreeTaxUSA website. Otherwise you have to pay for the state return. SO stupid. Once we did that is made us go through the whole process AGAIN with the fed return and then because we had already efiled that the only way to get the free State return was submit it FOR MAIL IN!! I was so angry. My grandaughter only has a part time job - it should not be this hard to file her taxes.

If you need support, no matter how simple, you have three choices: free email which never gets answered, chat for $7.50 or Pro for $49.99 (presumably someone who can spell gouge! Once your return is filed you NO LONGER have access to the forms, only a PDF with a bold PREVIEW COPY DO NOT FILE splashed across each page. ANY correction requires their support - you're prohibited from making any changes once the return is submitted. Misspelled your middle name, typed a wrong digit, wrong PIN? Pay up! And, if you have to resubmit you have to pay for that as well. The biggest issue I have is that once your return is filed the return is NO LONGER AVAILABLE for review, copy or print. Why? The files are NOT SAVED ON YOUR COMPUTER! In other words, you no longer have a record of your return. They have all those forms and you can't have access - no matter that they have all your personal and financial information on them. THIS SHOULD BE ILLEGAL! Presumably, all that information is on THEIR STORAGE - no matter that it's encrypted. At least I hope it is because they would be a prime target for cyber thieves. H&R Block, TurboTax, et al save clear copies of all forms on YOUR computer and you have free access and can even make changes at will. Need to amend a return - no problem. Sure you pay for the re-filing online BUT you could also just mail the return in at NO COST except the stamps.

My tax prep went really smoothly. I see most bad reviews are when one has to pay for state taxes, which I did not. Had a simple standard deduction tax which went very smoothly. Two other so called free ones both tried to charge at the end and would not allow a printout without charging. This was by far the most user friendly site.

My account was hacked, email. Password, and phone number was changed locking me out of my own information. I sent an email to FreeTaxUSA advising them of the situation and requesting that the account be blocked, deactivated, or reverted back to my contact information, however it has been a month with no responses and the culprit still has access to my and my children’s information and Social. I want to start a class action as the lack of security, responses, and communication has put my tax information and private information at risk for a month now and even still the website and company/organization has done nothing to correct the situation. In my opinion this is a data breach and clear negligence in their security measures considering they collect, hold, and essentially are responsible for the information they require. Hopefully I will get responses before I am forced to seek legal action against them. A month and counting for situation rectification.

Completely false advertising like Turbo Tax. Nothing is free and they should be sued. I had to pay to file my state taxes. Filing a dispute with my bank. In response to their response. I already contacted you and you didn’t provide any resolution. As stated, I am filing a dispute with my bank.

I used freetaxusa.com to electronically file my federal and state of Illinois income taxes for 2022 and 2023. It worked extremely well and both returns were filed at no cost to me. The online program allowed me to edit information I had forgotten to enter, which saved me from having to start over. This free version takes you directly to your state tax screen once your federal forms are completed. They sent me a text, within 15 minutes of filing my federal return, to let me know the IRS accepted my 1040 return. It was pretty easy since I had my 1099 forms in front of me for the federal return, and my property tax form available to provide the amount I paid and the property number for the state return. I only had to answer a few more questions to "sign" the forms. It took me about two hours to complete everything, given that I am old, cautious, and slow completing online forms. They even gave me the option of editing the forms after they had accepted them. I haven't tried any other free filing programs and I won't, since this program worked perfectly. I highly recommend using this website to file your federal tax return at no cost. Once that's filed, they will tell you whether they will also file your state form for free, as they did for me.

#1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

I still haven't received my refund. The company they work with for payments is just holding my refund. Do not pay out of your taxes for fees unless you want to wait.