FreeTaxUSAReviews of freetaxusa.com

I filed both Federal and State. Price and accuracy are great. I did my taxes in parallel w/ TurboTax and got the same numbers. So why just 3 stars? Because they don't support IL-2210, which is a hassle to fill out manually but computationally very easy (mostly basic arithmetic -- just a tedious amount for a human). This is a very important form for people who have income unevenly distributed throughout the year. Not being able to e-file it w/ my IL taxes means I get dinged by the state until I fill it out by hand and upload it to the state's revenue website. I raised this to their customer support in '24, and am disappointed it's still not an included form heading in to the upcoming tax season. I'd give four or five stars aside from this big miss.

I read some of the negative reviews, and it seems either technical issues or unique situations were an issue - honestly, this is a free service (for federal taxes, $15 for state)! My taxes are not simple W-2 1099's, and after 5 years and numerous oddball situations, I have yet to run across anything the software couldn't handle. I cannot recommend highly enough!

A deceitful company that promotes itself as a platform “Free federal return for everyone,” when in fact it is not a platform for everyone. You can only file tax reports if you are US citizen and physically located in the United States, but as soon as you travel or work in another country and still want to file returns and pay taxes to the United States, this company becomes unusable. Misleading marketing!

Earlier this year, I discovered that I had some unfiled returns. TurboTax could not be used, so I searched for a solution. Having used FreeTaxUSA in 2020, I reached out to them. They still had returns active for the years I missed, so I used them to fill out my missed federal and state returns. As a result, I received around $400 in refunds. When I start my business, I may need to use a different service, but for now, FreeTaxUSA is my go-to choice for simple tax prep.

This is the first year Free tax USA has been used to file my taxes and I STILL do not have my federal. Its like no one knows nothing about where my money is and I am very frustrated as I have a son to take care of. I really need this money. I'm upset right now! Its August for goodness sake!

The first year i had no problem then the next i didn't get my tax return and discovered freetaxusa had only filed one of two states. So i mailed in the state they missed and thought i was done. Another month or two later, irs search for tax refund showed no record of the filing freetaxusa claimed to have submitted. IN JULY after filing in February i learned freetaxusa had also not filed the federal taxes. It still makes no sense & of course, i had to pay turbotax who's program is designed to require someone to run it for the taxpayer. So i will not be using freetaxusa again, because i have record of 31 emails trying to get help from them during the 3-4 months trying to figure out why my tax refund didn't come in. Even now they have not acknowledged their negligence. That business could get citizens into legal trouble!!

My return is 4 months late. Using them. I did everything I can bought al the upgrade packages. And was told just wait. I still have not got it and they want they're 47$ no matter what. I can pay it, but the principle of paying for a less than sub par performance bothers me.

I've used freetaxusa for years. Last year, there was a problem with my state tax; I filed early (Feb.) and I guess there was a state update that free taxusa hadn't updated on their end. This year, my state tax says my OH Nonrefundable tax credits are off by $200. Since I go by freetaxusa online worksheets, I can't figure out where that figure came from on my 1099-R. To get any help, I have to pay for an upgrade for advice. I'm done with freetaxusa.