FreestyleReviews of freestyle.abbott

Met enige verbazing heb ik het afgelopen weekend kassa gekeken waar het leek alsof het allemaal heel slecht was met dit product. Natuurlijk is betrouwbaarheid belangrijk. Zelf gebruik ik de sensors al vele jaren en de laatste tijd de 2e versie. Steeds met juiste scanresultaten als ik het vergelijk met de bloedcontroles. Door de pijltje bespaar ik behoorlijk op insuline en weet ik ook het aantal epilepsieaanvallen te beperken door een stabielere suiker. Ja ook ik heb wel eens afvallende sensoren vrijwel uitsluitend in de zomer bij warm weer, de geboden oplossing van kleefpleisters werkt afdoende. En een zeer enkele keer stopt de sensor eerder, voor noodgevallen heb ik daarom altijd strips bij. Maar in tegenstelling tot de meeste reviews hier en de geluiden in de uitzending van Kassa heb ik uitsluitend goede ervaringen met de klantenservice. Problemen worden snel en goed opgepakt. Geen 5 sterren omdat er wel wat probleempjes zijn maar steeds blij met de geboden oplossing door de klantenservice.

I occasionally use Abbott Freestyle Libre 2 products and I think they are very good - well manufactured and easy to use. Sensors are quick to put in place and they rarely come off, even if you forget about wearing them and accidentally bash your arm on a doorframe or exfoliate too vigorously in the shower :). HOWEVER, customer service is just shocking. They may as well to employ 5-year-olds. I've contacted Abbott with a question about VAT exemption on medical grounds and advice was to go to my nearest HMRC office! It is really that bad. So overall one star: 4 for the product (refuse to connect to the app occasionally) and minus 5 for the service.

Always get wrong readings, have to eat something thinking I'm low 49-60. then do a finger stick and states i'm high 173. This is causing my A1c to be high.

My experience with this continuous glucose monitoring system has been disappointingly inconsistent. Having purchased three sensors, my initial excitement turned into frustration and dissatisfaction. The first sensor, acquired through their introductory offer at a seemingly reasonable price of $15, malfunctioned abruptly after a mere three days of use. Upon reaching out to their support team, I encountered a disheartening response. Despite their attempts to troubleshoot the issue through a barrage of questions, their ultimate dismissal in replacing the defective sensor left me feeling unsupported and dissatisfied as a customer. Hoping that the first instance was an anomaly, I proceeded to use the second sensor, purchased at the standard rate of approximately $100. Unfortunately, the déjà vu of failure struck again, this time lasting only four days instead of the promised 15. This consistent premature malfunctioning not only disrupts the monitoring process but also raises serious concerns about the reliability and durability of their products. Presently, I find myself navigating the cumbersome process of attempting to return the third sensor for a refund, although the grim anticipation of a fruitless endeavor looms over this endeavor. The lack of assurance in the product's performance, compounded by the apparent reluctance or difficulty in obtaining a refund, is disheartening, to say the least. Reflecting on this experience, I would strongly advise potential consumers to steer clear of this particular continuous glucose monitoring system . The recurring failures and the lack of adequate customer support make it an unreliable and frustrating investment. I had hoped for a seamless and efficient monitoring experience, but unfortunately, this product has fallen far short of expectations. In conclusion, my recommendation would be to explore alternative options that prioritise reliability and customer satisfaction, as this particular system has proven to be an unreliable and disappointing choice.

I’ve been using the Abbott freestyle for the equivalent of three senses – eachvalued for 14 days. I think it’s a good piece of kit and it is helping me control my sugar level.  big downside is their customer service and you end up calling two or three times and then you’re told customer services. Will ring you back to take your car details when you want to re-order. I am self funding this, and in my opinion, it is very poor in today’s day of technology. The need to sort this issue out or I will look at alternatives that are on the market. Let’s see if there is any response.

Enthousiast met de FreeStyle Libre 3 aan de slag gegaan. Wat een teleurstelling, 3 sensoren zijn voortijdig defect geraakt en moesten vervangen worden. Daarnaast werkt de koppeling met een Apple Watch Series 7 niet zoals verwacht, geeft telkens aan dat er geen verbinding gemaakt kan worden en meldingen worden niet op de iWatch getoond. Kortom, niet interessant om van FreeStyle Libre 2 over te stappen naar 3.

I was about to come to Trustpilot to complain about another company, and it crossed my mind that a) most companies I deal with these days have infuriating customer service but b) I'd phoned Abbott today about an issue with my phone/sensor communication and I'd received excellent service. And I always get great service from them. The phone is answered quickly and I've never yet spoken to anyone who didn't know what they were doing. So, thank you Freestyle Abbott. Your sensors, although not always perfect, have given me a much improved quality of life. You always replace faulty sensors with no hassle, and even ones I've knocked off myself. Your online support form is sometimes a bit flaky but your phone service is superb. Today's issue was about Android 14. I was sceptical about the steps you told me to take, but they worked. Your support staff understood my issue and solved it, in one phone call. And because I had to restart my phone to finish the process, I was unable to respond to your phone survey, because I had to end the call before I know if it had worked or not. So I'm here to say yes, your solution to my Android 14 upgrade worked. Thank you - because it's good to deal with a company with well-trained staff who've been given the authority to fix things.

Ordered 2 devices, 1 was faulty. So far I have sent two emails to their support, no reply. Avoid!