Freedom ForeverReviews of freedomforever.com

Son una mentira, Nayeli me convenció Ami esposo y Ami de poner los paneles ya casi para un año y todavía no están funcionando los paneles pero si los tenemos que estar pagando y todo por puros retrasos de ellos mismos que no vienen cuando se suponen de benir y no conforme con esto isieron un daño Ami propiedad chocando un poste de la luz y lo quieren arreglar como poniéndo un curita en una herida grande que necesita operación, y ya ni Nayeli ni Samantha me contestan ya me bloquearon mis llamadas y lo único que me queda por aser es levantar una demanda contra esta empresa que son un fraude

Freedom forever will be the next solar company to declare bankruptcy. Their main financial partner mosaic just did on June 6th. Not to mention in IL sales reps are pushing an IRS tax scam claiming they can get you 80% back for you system using Solar Tax Max or Solar Tax Pros. This is absolutely a scam and needs to be reported to your local authorities. Please do not fall victim to this. The IRS will Audit you and you will have no protection from Freedom forever, the scumbag salesman, or their “tax guy”. Freedom forever can reply all they want to my comments. But 1. They will never reach out to me. 2. They are a horrible company. 3. Avoid at all costs! 4. All the 5 star comments are fake accounts. If you look at all the 1 stars you’ll see the real reviews of this company!

I’m filing this complaint regarding a solar project dispute with Freedom Forever (installer) and Mosaic (financing). I currently have two active Mosaic loans for duplicate solar projects at my home—only one of which was ever intended to proceed. On 9/27/2024, I signed a contract with Freedom Forever for a solar system, financed through Mosaic for $81,513.96. Due to delays, I signed a second contract on 12/17/2024 for $69,494.12, with clear assurances from Freedom Forever that the original project and its loan would be canceled. No work or installation has ever been performed on either contract, yet Freedom Forever took 70% draws on both loans. The first loan was finally canceled in January 2025, but the second loan remains active despite five months of emails, calls, and verbal confirmations from Freedom Forever’s staff that it was also canceled. Freedom Forever claims they sent the cancellation to Mosaic. However, Mosaic insists they never received confirmation and won’t cancel the loan because Freedom Forever has already drawn funds and won’t return them. This has been going on for over 5 months, and I have: Written emails and texts from Freedom Forever stating the second project was canceled. Recorded calls confirming no equipment was delivered and no fees would apply. Yet Mosaic is still reporting the loan as active and holding me financially liable. I am requesting BBB assistance to: Ensure Mosaic cancels the $69,494.12 loan. Hold Freedom Forever accountable for drawing funds for work never done. Provide written confirmation from both parties that I owe nothing further. Thank you, Tim Grant

Beware!! Do not buy solar and do not buy from freedom forever. I had my system installed and with enphase equipment in 2022 and have had many many systems failures. Everytime the system fails i lose power to my house. I have been out probably thousands of dollars, freedom and enphase point the finger at each other. Freedom will ghost you basically will tell you sucks to sucks. I had to get put back on the grid 100 percent to have power. I have a meeting with a lawyer coming up. When freedom has to pay me, remove my system and reimburse me I guess it sucks to suck. I tell my neighbors, friends, family, coworkers and anyone i can DO NOT GET SOLAR and stay far away from freedom forever.

I cancelled my contract and they would not refund my deposit . beware of the scam.

I am a current client with Freedom Forever Solar. Amber Wilson (FF project manager) and Logan Carter (foreman of the FF installation group) are the two individuals my wife and I were speaking to in regards to the roof damage. We were scheduled to have solar panels reinstalled on my roof on December 2nd, The crew was there on December 2nd,3rd,4th, and 7th. It took them four days to attempt to install solar panels on my roof. Mr. Carter came off my roof on the 4th day and told me there was at least 15 feet of damage over my garage caused by the inexperienced workers. He stated that there were 30 holes in the roof over the garage that were caused by the inexperienced workers. He stated that he may lose his job over this because FF would want him to be quiet about this and just finish putting the solar panels on the roof. He stated that the roof would likely leak in the next 6 months and they would be back taking off the solar panels again. Mr. Carter was not there on the first two days the damage occurred. The first and second day of installation an inexperienced crew was left alone. When my wife contacted Ms. Wilson agreed that there was damage on the roof and admitted to my wife and I that she noticed the damage on the second day the installation crew was there and they were found sleeping in the trucks. Amber gave them a "come to Jesus talk" and allowed them to get back onto my roof to damage the shingles further at that time. After Mr. Carter told me about the roof damage he asked me if I wanted to stop the installation at that time and I said yes as the workers were not competent to do the work and wanted to avoid further damage. Mr. Carter was very apologetic and the men picked up their equipment and left. Ms. Wilson stated the workers were misrepresented as having adequate experience and that this was their first job off a 2 week training. Ms. Wilson confirmed the damage over the garage again when she was at my home in March to take pictures with a drone. Somehow the pictures would not load properly or were lost so, another crew was sent to obtain photographs on their cellphones. Ms. Wilson told me I could call her for any problems at any time, when I text or call, she does not respond. We contacted the Illinois Attorney General office to get a resolution as I am tired of going back and forth with the FF resolution team in regards to this. Jaylin Boland (resolution office) is the third resolution person we have had to speak with in regards to this issue. They sent my wife an email stating that we did not have any damage and they would like to schedule to reinstall the panels. When I attempted to call them, they would not answer the phone to speak. This is the second time that FF has damaged our roof. I presented them pictures of the damage and they said that the brackets were just misaligned and they flashed it appropriately. They do not want to take responsibility for their mistakes. The first time they damaged the roof, my wife called to schedule them to remove the panels because we had a leak around where the panels were installed and they laughed at her and told her it would be 3 months before they could get out and assess the damage and schedule the removal of the panels for a new roof to be placed. I turned it into insurance and had a brand new roof installed at that time and now it has been damaged a second time. I have reached out to the leadership administration without response, I would like the damage repaired so that we can move forward with installation of the solar panels with another company or to dissolve the contract. I do not trust Freedom Forever to reinstall the solar panels as the company has shown to be negligent and incompetent to perform these duties. Not to mention the professional working relationship is gone. If I could give zero stars it would be more accurate.

I had a disappointing experience with Freedom Forever. My solar project has been in limbo for over two years, with ongoing delays and a complete lack of communication from their team including their CEO. Despite several attempts to get updates, I have yet to hear back. The unprofessionalism and failure to meet commitments have left me frustrated. I expected better from a company and CEO with such accolades.

This company is horrible. Please do not give them your business or time. Here's a summary of the issues I've experienced. These are facts. Now I'm in a situation where I'm paying for both a normal utility bill and a bank load for the solar system. - Delayed System Due to Powerwall Shortage: I was sold a system that could not be delivered as promised because of a Powerwall supply issue. I understand supply chain disruptions happen—but who in your organization failed to flag this and halt sales until proper inventory was secured? Selling a product you can’t deliver is not just bad business, it’s deceptive. -Installation Delayed by Misrepresented Roof Condition: Your team quoted me thousands of dollars for roof repairs due to a few missing shingles. I later found out these could be replaced by a roofer for $200. After reinspection, your team cleared the roof. If Freedom Forever isn’t in the roofing business, why are you providing misleading quotes and causing unnecessary stress? -Last-Minute Notification About Additional Equipment: Just days before installation, I was told additional batteries were required for whole-home backup—something that should have been identified during the multiple engineering and planning steps. This is a clear failure in internal coordination. -Final Inspection No-Show: I received an email from the energy company that inspection with your team was scheduled. The communication lacked clarity around my responsibilities, so I cleared my schedule to be available. No one showed. Upon calling Freedom Forever, I was told your local team had rescheduled with the utility—yet no one informed me. That’s unacceptable.