Freedom ForeverReviews of freedomforever.com

We agreed to purchase solar through Freedom Forever, financed by ENFIN, with SolarEdge providing the panels, inverter, and battery. It’s been about a year, and while the panels are installed, the battery has been dead for months. Freedom Forever told us they ordered a replacement over a month ago, but we’ve seen no progress and no updates. What’s worse is that it’s impossible to reach a real person at Freedom Forever anymore — everything goes through an automated AI system that doesn’t resolve anything. We’re paying for solar that isn’t producing power, and no one seems willing to take accountability. At this point, I would strongly caution anyone considering Freedom Forever to think twice. Their communication and follow-up have been extremely poor, and the service after installation has been nonexistent.

Freedom Forever is a terrible company. Not only their installation process took forever, they also downsized my inverter that makes me still pull power from the grid even when my system and battery is fully capable of supplying the energy to power the house. Then they hide behind their supply guarantee, even if that supply goes to the grid and is unusable. Terrible Terrible Terrible! Stay away

They sold me a very bad system at a very expensive rate and not producing enough power. To make the matter wors, the inverter has been bad for 3 months now. All summer months and they are not doing anything about it. I am paying double bills. Very horrible customer service. If possible, avoid them totally. My friend has similar experience with them.

Freedom Forever installed solar panels on our roof in April 2025. It is September, and they still are not finished hooking them up, and they DO NOT WORK. We have been waiting and waiting and waiting for this to be finished, and each time a technicially is FINALLY scheduled to come out and "fix" whatever the latest problem is, there is ALWAYS ANOTHER PROBLEM. We wait for another month or two and finally just call them ourselves to reschedule the technician. It is obvious we are NOT a priority to this company -- rather the newest customers are -- because WE have to call THEM to get anything scheduled and they don't have availability in their schedules for 3-4 weeks. That means, they are installing other people's systems BEFORE FINISHING OURS. That is terrible customer service! In the meantime, our electric bill for August was $638. THIS IS THE REASON WE WANTED TO GET SOLAR BEFORE THE SUMMERTIME!!!!! To decrease our summer electric bill. Couldn't be more disappointed in this company and all the promises their salesman gave us. I am wondering if (once we ever get the system up and running) if many of the other things he "promised" us are lies?

Installation was fine and on time. After that they just forgot about me. It been 5 months since I signed the contract and I still don't have solar power. The sales reps have not returned my calls and after an hour plus on hold for customer service is they can't do anything. Confuse them. I'd have been better off just paying the electric company.

I installed my solar system with this company (Freedom Forever). Everything worked perfectly from the beginning until the panels were operational. The problems began the moment I sold my house, including the installation. The new owners, since they bought the house and moved in in February 2025, have not been able to use the solar panels since July 2025. They have not been able to use the solar panels due to a simple procedure that Freedom Forever has to complete. Due to their negligence and incompetence, everything is stalled, and no one does anything. The panels continue to operate, and the energy consumed by those panels goes to PSEG, not to the owners of the house and the panels. Poor customer service; everything related to Freedom Forever is a disgrace. Do not hire this company for your solar panels.

They use third party roofers who made a mess of my roof and never actively cleaned the debris that fell all over the place. They simply don't work or talk to you at all and almost feels like they're trying to force you into making bad decisions. Still charged me for terrible roof work which I've already had to search for a new roofer to fix it now. Unbelievable service terrible company. They've also tried to change the base price by increasing it and tried to get me to sign it, refused immediately.

If you’re considering Freedom Forever, be warned: our project run by Jeris Coleman (sales) and James Lynch (supervisor) has left us with a six-figure loan, zero power, and endless frustration. High-pressure, zero transparency • Jeris would never just e-mail documents or provide them on the portal for calm review; he insisted on “dropping by” so we could “look over everything together.” In reality, he used the face-to-face setting to rush signatures and distract us from reading the fine print, all while promising a Tesla Powerwall 3 battery that never appeared. Only after an insufferable elongated call with him did he admit it was his error that the battery was never entered in the first place. • Given how the solar contracts are written there is no way for someone who doesn't work for them to clearly notice that a solar battery is missing since they had Tesla in there. We thought Tesla was the battery and they later claimed it was inverter options, they list 3 different inverters on the contract that the company chooses from based on their availability. Even their own staff were unable to ascertain initially when asked if the battery was included until the contract was reviewed by someone higher up. • Contract total of over $100K yet we still have no battery and no permission to operate (PGE rejected the paperwork because Freedom Forever filed the wrong address). Yes, they had the wrong address on the paperwork they needed to submit to PGE to turn on the solar. We found out after we called PGE directly since they were not responding to us anymore. Upon solar completion we received an email from Freedom Forever, stating that we should look out for another email that will let us know next steps on the inspection by the electrical company and city. Two and a half months later we have yet to receive the follow up email. System throttled • Shortly after solar installation we saw notification on their portal (keep in mind no human informed us about this) that we can only get 80% solar production and the remedy involved settling to this or incurring extra costs. This was after they had surveyed the location before and told us no issues and that we will get our agreed on 100% production. Jeris assured us not to worry about it that it was an error on their part/system but I can't verify since we've not heard back about it and can't confirm since the system is still not on. Radio silence since 21 May • We’ve sent respectful emails, calls, and texts to Jeris and James no replies since May 21. Their “reputation manager” Cinque chimed in once on June 5, then vanished too. Meanwhile, Jeris and James are presumably enjoying their commissions and living their best lives while we are left with forever debt, cheap panels, no battery, and no permission to operate. Still they have not responded. I'm not sure if its Freedom Forever issue but I would avoid working with these two.