Freedom ForeverReviews of freedomforever.com

Been paying on a system for 10 months now that still is not operational. Freedom Forever's customer service is difficult to reach, and then the very nice voice lies about what the holdup is (confirmed lies, they blamed the utility, utility explained very clearly why Freedom was the holdup). My project has been escalated to a single person for shepherding (allegedly) but still nothing is changing. Look, I'm pretty convinced I'm screwed. Don't let this happen to you. The installer who knocks on your door will not be from Freedom Forever, so it is important to ask whether FF will be part of the process. Slam the door if the installer admits it, and cancel the contract ASAP if you see FF come up in your paperwork. These people are skilled con artists--be very careful to avoid! EDIT: FF's response to this review: "We want to investigate your project immediately and work toward getting your system operational..." Is the same response they give any time someone gripes about them. I already provided the information they ask for--5 months ago! Do NOT fall for their lies, they do not care about you once the project has been funded by their lender.

One of the Sales Executives in Puerto Rico's keeps calling me constantly, 7 to 12 times on a given day, even after I have told him I am not interested on the service, passes by my house on more than two occasions stopping me, calling me by my name from the information they gather at CRIM's Web site, which is not supposed to be used for this purpose, basically a harassing behavior.

⭐️ 1 Star – Consistently Poor Communication and Execution I began the solar process with Freedom Forever in September 2025. From start to finish, the experience has been marked by miscommunication, delays, and unfulfilled commitments. During my initial meeting with the sales representative, Jared Fawcett, I clearly stated that I wanted a system designed to cover 100% of my prior year’s electrical usage. I was told this would not be a problem. However, when the design plans were later provided, the system was only projected to generate 92% of my usage. After considerable difficulty reaching customer service, I was informed that correcting the design would require restarting the process and resubmitting permits. Since the discrepancy resulted from the original design not matching what was discussed, I requested the correction. This led to months of delay. In November, I was told installation would be scheduled soon and was again assured that once ready, installation would occur within about a week and take two days. The earliest available date ended up being December 10th, and shortly afterward I was told my home was in a “long-distance service zone,” resulting in the installation being rescheduled to December 15th–16th. I explicitly informed the company that I would be leaving town on December 16th at 2 PM and was told this would not be an issue. On the first day of installation, the crew was scheduled to arrive at 9 AM but did not arrive until 12 PM, citing travel time. During the installation, I noticed the panel layout did not match the approved design. I was then informed that the design had been changed without my knowledge or approval. I was assured the installation would be completed before my departure the next day. That did not happen. The crew was not close to finished, and I was placed in the uncomfortable position of having to provide access codes to my home and garage so work could continue while I was out of town. The installation ultimately took three days instead of two. After completion, debris including screws and bolts were left in my yard and driveway. Additionally, damage was done to my home during electrical work. A hole was drilled in the incorrect location on the exterior of my house, covered with putty, and then a second hole was drilled elsewhere. As of January 30th, the damage to my home has not been resolved, and Freedom Forever cancelled my inspection, further delaying the ability to activate the system. I still do not have a clear timeline for final approval or operation. In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through. This process has required far more time and effort than should be expected for a project of this type. Based on my personal experience, I would not recommend this company.

Anzerita was very professional and did a great job, but my experience with Freedom Forever has not been good, starting last June.

My electricity bill has actually gone up after the install because they installed it incorrectly, and it's still pulling from the grid. I've reported this to them. I even had SDG&E come out and verify that the installation was incorrect and it's still pulling from the grid. I took videos; I've done everything. It's now 10 months after install, and they still have not corrected the problem, and I'm losing money every month. The service is the worst. You make a request about an issue, it takes them about two months just to schedule a visit, and then another two months from the time it's scheduled when they actually show up. I've never met a company that's this bad at service. This is to the point where there should be some kind of class-action lawsuit.

The technician was 43min late to the appt. We were told from 8-12pm and the technician showed at 12:43pm. The technician stated he was only there to check on shading. He did not provide a diagnosis of the array nor check the inverter for underproduction. The array’s bottom line of panels is only partially shaded (1/4) and not fully shaded as he incorrectly kept stating. Lastly, he mentioned the array was serviced two weeks ago which is incorrect. The last time a technician came to our home was on March/April 2025 to fix a wifi connection error and a cable inside the inverter. His recollection is incorrect.

Writing a second review and if I could give zero stars I would. We started the solar process with Freedom Forever in May of this year. Financing and all paperwork done by early June. Then three months of silence … followed by mediocre customer service telling us how busy they are (meanwhile the Supervisor assigned to us was gone at least two times for company retreats) … weeks of silence and no updates …. and now almost 7 months later we were told today Freedom Forever will not install our panels because there’s no time. To quote our rep “they said no.” Dumbfounded is an understatement. Awful customer service is an understatement.

We financed a very expensive solar system with Freedom Forever for our Nevada home, which was installed and inspected back in August. Despite multiple inspections and the company marking our project as “completed,” NV Energy confirmed on November 3, 2025, that our solar system has never produced a single watt of power. We’ve made repeated calls and emails for months — each time we’re told someone will come out, but now the next appointment isn’t until December, with no guarantee of actual repair. The system was installed incorrectly at first, failed inspections, and even after “passing,” it still doesn’t work. Freedom Forever’s lack of accountability and delays feel deceptive we’re paying for a financed system that was never turned on. If you’re considering Freedom Forever, proceed with extreme caution confirm your system is generating power with your utility, not just marked “complete” by their dashboard.