Freedom ForeverReviews of freedomforever.com

This company is horrible. I did all the leg work and secured the warranty replacement. Sending me a how did I do that has the info I provided is ridiculous. To top it off the appointment was canceled and no reason provided. I called and heard the bankruptcy message! I’ve contacted the BBB and the state attorney. I’m strongly considering a personal attorney. How’s that for your review?!

Initiated transfer of warranty to my name as new owner of home 2/16/26. Told 30day process. Danielle said all was good, just waiting on Docusign doc to be mailed to me. Turns out nothing was correct. Here I am still TWO months later and still can’t get FANCY the supervisor to review ANOTHER doc asked for and sent a week ago. I’ve consulted with my attorney Kristy Hernandez in FAIR OAKS CA on this issue. She’ll be reaching out with a letter. Unfortunately, your reviews are accurate.

The people on the other end of the phone are fine and as helpful as they are able (I imagine). Given the circumstanced I appreciate their time and answering the phone. I am remarkably unimpressed with the solar panels and experience with Freedom Forever and Goodleap, the program was misrepresented by Mr. Koby Albrecht, an affiliate of Freedom Forever, I am now paying for both solar panels and an electric bill and being told it will be reevaluated in 24 months. I feel remarkably stupid, I thought I was doing something better for the planet and instead I am just getting financially ducked. Definitely recommend looking elsewhere and doing extensive research before signing up. I appreciate consumers should be thoughtful or cautious but there is something to be said for blatantly misrepresenting a product/ service as well.

I regret choosing Freedom Forever. To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn’t. No outreach. No update. No accountability. This has become a pattern: Missed timelines with no follow-through “Escalations” that go nowhere Different teams with no ownership The burden constantly falling on the customer to chase answers The most frustrating part is not the outcome—it’s the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you’re willing to continuously follow up and push for answers. If you’re considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable. I would not recommend working with a company that operates this way.

Once again I'm the one who has to keep the repair schedule moving forward. I really can't understand why you decide that I need a new inverter, you order the inverter and I'm somehow supposed to call and make sure you install it.

Very bad services Communication is completely bad

This is the worst company. We’ve never had any support, the solar panels don’t perform as promised and a small piece of trim fell off one panel and they said I would have to submit it to my homeowners insurance even though it just needs to be clipped back on. It’s a defect in the trim. Sooooo my husband will be climbing up on the roof to fix their faulty product. Do not do business with this company.

I am still waiting to hear when this will be finished. It has been eight months. Please let me know as soon as possible when I will be off the grid.