Freedom ForeverReviews of freedomforever.com

Protect yourself against billing abuse from this company. This company sent us an OVERINFLATED UNITEMIZED bill for the Vivint security system in our home. You want to be very careful when you are dealing with Freedom Forever. In their dealings with us they have demonstrated very questionable practices. We had an appointment with Vivint to install a security system. The Vivint rep suggested the promo they have with Freedom forever to get the Vivint system system at a discount. Eventually we decided not to go for the solar system. I called both Vivint and freedom forever to cancel the solar project and ask about our new bill since we were not going forward with the solar and the promo. They kept tossing me back and forth and eventually the Vivint customer rep on line said that our payment with them will remain the same. Fast forward months later, Freedom forever sends us an unitemized bill of $4000 and the rep on the phone claims that was the cost of the system and refused to give us a breakdown of what we are paying for. Mind you we started with the company Vivint itself and already had a bill for the said system that was about about 50% less than this bill. They have now sent us a legal correspondence to pay the money or they will follow up with legal action in 30 days.

We are trying to figure out if we want solar. We called this company because a friend of mine had theirs installed. They told him he was going to get a free camera system for his house with it. He never got it… They never called me back when they said they were going to just set this up. I guess they don’t like money in their pockets… now we are shopping around with other companies that will probably offer us better service as well as good customer service to start

If i could rate them lower, i would. Our experience has been really bad. Phone calls not returned, especially from salesmen. How they keep their jobs is beyond me! We have seen no difference on our bill except higher due to an EV car. The sales staff lies about what they will do too.

Purchased a 10.8KW system but I am only getting 7.6KW. I have contacted customer support, several times, and they refuse to even acknowledge there is an issue and only respond that the system isn't giving any alerts. The inverter is clipping the output after they performed a firmware update but they just don't care. I was told to contact my sales rep, Aaron Oshea, but he is as worthless as the company he represents. Don't waste your time or money on this company.

Highly disappointed with this company. What I was told by the salesperson, turned out to be untrue regarding several things. I consistently expressed my concern regarding the need for a new roof. I told her several times that roofers had inspected my roof and said I needed a new one and because of this, it was not the right time to invest in Solar Panels, yet the sales lady continually assured me that the company would inspect the roof and if it was bad, they would not put panels on it, instead, they would offer to install a roof and add the cost to my existing loan, Else I could have one installed. She assured me and reassured me not to worry because when I got ready to put on the new roof, FF company would remove and reinstall the panels at no cost because I had an existing loan for the Solar Panels. In early November 2022, a 3rd roofer examining my roof asked pointed questions regarding the markings on my roof and the damages they saw. I realized these markings they saw had been done by the FF panel Installers. When I called to discuss the removal of the panels to install the new roof, to my surprise/shock, I was told that I had to pay a fee to have them removed and reinstalled. I challenged this and requested a copy of their roof report on my house, and this report talked about damages such as missing shingles (they even took pictures of roof damage). On Nov 12 I received an email from FF stating my request was under review. 5 months passed and I heard absolutely nothing from them. I finally called on 3/29/2023 for the status since I had not heard from them. I was informed I had to pay and that my roof was not in bad condition. So I guess FF's version of a bad roof and the roofing companies version of a bad roof are different, regardless of the damage FF found on it. Another big issue with this company is how I was ignored when I was in communication with the Electric Company in October 2023 (The panels had only been turned on a few weeks of operation) who informed me to turn them off and if I did not, they were sending a company person to my home to turn them off and I would be billed for it. Weeks earlier, FF had received a letter (I was cc'd on it ) from the electric company stating they had not given FF permission for me to turn on my panels despite the fact that FF sent me an email stating all inspections had been completed and passed and to turn on the panels. The letter told FF the reason why the panels had to be turned off yet FF never responded to the email. I kept getting cc'd on this email that was sent several times, so I called the Electric Company, then called FF Customer Service to tell them they needed to respond to the EC's email. FF never responded to the email. I called them 3 or more times regarding this issue, yet received no response or feedback. I myself had to work through the email and documents to try and figure out the complaint. I then again contacted F CS to explain to them what I determined as the problem. It was not until I analyzed THEIR problem, did they respond. THE EC said my panels had not been approved for operation WHICH WAS why THEY TOLD ME TO SHUT THEM DOWN. It took weeks to get this problem resolved due to a lack of response from FF. After the problem was rectified, FF never contacted me to inform me to turn the panels back on. This Solar Panel installation process started in May or April of 2022 and was not completed or permanently operative, until October 2022. I was told it would take 3 months. The biggest problem I have experienced with FF is their seeming lack of interest in a Customer's problem. I was told on 3/29/23 that I needed to call back if I want to receive a response to an open ticket. This was a shock for me as I have never had to do this with any other company. Not even would the Sales Rep after a few weeks answer or return calls when I called her when she was supposed to be the Liaison. Based on my experience with FF thus far, I am very concerned. Moving forward, if I should have problems with the Solar Panel system, what type of support will I get to resolve the problem(s)?

They are terrible, stay away and buyer beware. Their systems go out on a regular basis. I had solar installed in June 2021 and it's been less than 2 years. I've had outages that last for week and months at a time, so the Edison bills just keep coming. They are not responsive, and don't honor their guarantee. Their executives and leadership don't answer emails. Go with anyone but Freedom Forever, it will cost you a LOT of time, money and you don't get the product that you purchase.

Very not professional , very rude to employees. 100% does not recommend.

Wow. Reading all these negative reviews and a ton of people are experiencing the same thing I am. No need to reiterate the same problems with the company. Probably could just copy and paste from a number of reviews, but suffice it to say those reviews are an accurate portrayal of the company, in my experience. This is most definitely the most expensive mistake I have ever made and probably will ever make. I have to research the actions and costs of just having this junk removed from my roof because I am exhausted trying to get the system up and running. I now have zero confidence it will work right long term if it ever becomes functional.