Freedom Express MovingReviews of freedomexpressmoving.com

I don’t understand how these people live with themselves knowing what scam artists they are. I spoke with the kindest young man at Freedom Express, who made me feel so good about my move, and then they subcontracted it out to R&M Transportation. Some of my boxes were soaking wet, which caused items to break inside. I’m still waiting for multiple things that never arrived with the original truck and they are stating that it’s still in storage and they’re trying to locate it. I am certain that these items are either lost or destroyed because of their ineptitude and complete disregard of others items. I bought these people lunch on both ends. I tipped them on both ends only to find that once I unpacked it was an absolute disgrace. SAVE YOURSELF AND DO NOT FALL FOR THE SWEET ACT AND THE VETERAN OWNED COMPANY ACT!!!!!!!!!!

DO NOT USE FREEDOM EXPRESS MOVING & STORAGE. I have never written a review before but because of our horrible experience, I feel moved to save someone else from this experience. Freedom to this company means that they have the Freedom not to deliver your furniture, the Freedom not to return your calls, the Freedom not to assist, the Freedom not to act professional. We had a delivery date set for 2 days after we moved, it has been a week and the company is not returning our calls.

Please make yourself a big favor and stay AWAY from this company. I am surprised they are still in business. This is the worst moving company. First, they gave me a low ball estimate to get me and when the furniture got picked up, they doubled it. Communication is the worst. After you sign up the contract, good luck getting a hold of them. Then, PAULA is in charge of scheduling; she sounds nice, but never, and I mean it, never returns your calls, even if she promises she will. They promised my furniture will be at destination in 7 days. Today is the 10-th day and I don't know when it will arrive. After I called multiple times and was put on hold, I was told that my furniture is getting loaded on a truck, but no details, only that I will get a call when it gets closer. So, bottom line, stay away from Freedom Express Moving Co.

This company ruined my move. They lost multiple boxes, broke items because they were throwing boxes around right in front of me, they refuse to return calls or emails, they dropped my items off more than two days later than they were supposed to a neglected to communicate any of this. I cannot say enough about how much I recommend not using this service. All of their responses to negative reviews online are lies.

Worst company ever. They picked up my belongings on 6/23 with an estimated delivery of 4-6 days, today is 7/7 and I still don’t have a delivery date and Paula the so called dispatch expert does not return phone calls or messages as she promises and then sends emails stating she has. This has been a horrible experience and I have reported them to BBB and have hired an attorney in hopes I get my belongings back. So much for trusting what they are calling a Veteran owned company, don’t fall for their scam.

Picked up furniture 6/6/23 with binding 7 day contract for delivery to Orlando. Furniture held hostage in Indianapolis, IN, extortion for expedition fees for delivery. Scammed!

I so SO swish I could find all these other people commenting on here. We could have a class action against them. They did the same thing to us, brokered a “BINDING” estimate, (ISN) took my deposit (PAULA), and then sent Master Movers with no name in the truck. And they did a BINDING agreement, but the phone kept crashing so the contract was never read. NO bill of Laden, I will go start a fb page and maybe we can “meet” there. Master movers are holding our things for “ransom” and this woman won’t play their games. We have found out that Freedom Movers isn’t even an actual business but a P.O. Box. The owner is Thomas Moore 1381 Northside Drive. Ormond Beach FL. And is about 30 years old!! NO MILITARY BACKGROUND AT ALL!! So maybe “Ian” is really Thomas?? Look to Facebook I’ve started a page about them and Master movers. That is his linked in photoo.

Someone please help! Who do I call to report Freedom Express Moving company Kris and Paula Spencer lied and scammed us! How can I hold them accountable? Everyone report this company to Better Business Bureau so they are shut down!