Rich
Straight Trash
This company will call multiple times a day to get your business and promise an efficient and timely move. They will also promise excellent customer service and tell you to reach out with any questions. So far what I have got is the complete opposite. After paying my deposit, I had to reach out multiple times to get a pick up date. Then the movers showed up and my daughter was charge $48 for four large boxes to wrap up two large picture frames. We specifically followed every instruction and the pictures were double bubble wrapped. When booking I was told delivery would be up to a week after pickup. It is now 3 days after that and we still have no delivery date. Also, not one person has reached out with any delivery information. Myself and my daughter (who this move was for) have not heard a word from freedom express. We however have reached out multiple times and we’re either ignored or given completely different answer depending on who we talked to. During booking it was up to a week for delivery. Then it changed to 5-7 business days. They picked up on a Saturday so not sure what this company considers business days. Also got answers of 7-10 business days and 10-14 business days. The company will also tell you they are veteran owned and are held to a high standard. I really don’t believe that and see that’s just a way to get business since there is no standard here. During one call I was told I could call the company they subbed the job out to to see when they would arrive.. So I payed over $2200 to have a company move my daughter and basically got told here’s a number, you can figure it out. The delivery that had to go less than 1000 miles still hasn’t arrived and no one knows when it will after 9 days. I would stay as far away from this company unless you love terrible customer service and communication with a bunch of confusion and uncertainty mixed in!