Lana M.
SUCKS
I ordered bacon cheeseburger and jalapeño cheeseburger what I got was to beef patties torn into pieces and had to pay full price. Plus it was all cold. Never again will I use delivery or order from them again
Freddy’s Frozen Custard & Steakburgers is an American fast-casual restaurant chain based in Wichita, Kansas.
Freddy's Frozen Custard & Steakburgers (freddysusa.com) has 85 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Showing 31 reviews with 1 star · Clear filters
Lana M.
I ordered bacon cheeseburger and jalapeño cheeseburger what I got was to beef patties torn into pieces and had to pay full price. Plus it was all cold. Never again will I use delivery or order from them again
Joe R.
Jake doesn't know the difference between two scoops of chocolate in a dish and a regular chocolate sundae. Since when has two scoops of chocolate become a regular chocolate sundae? Nor does he know how to give change. I guess it was a roundup, so he didn't have to give change. The way I look at it is Freddy's made money on my order since a sundae cost more than two scoops. All I can say is Jake needs another job! Management needs to do away with the so-called roundup on pricing. Don't even ask me the question. Just return my change! Inflation is bad enough. Freddys took me for $.98 on my order. I guess they need it more than me. Lately, Freddy's custard is more like a milk shake. I guess I just need to take my business elsewhere. BTW, I had been visiting this location 3 - 4Xs a week.
Ryan M.
Probably the worst Freddy's experience across the country. guy at the window that i have never met talked to me like i was one of his friends and very laid back. except when taking an actual order, had no patience for me to even finish what i was saying but then stayed silent after my actual answers giving me no confirmation that he actually heard what i said. ALL of that wouldn't of mattered but then my my fries came cold and my burger had a onion the size of a single bite with small and soggy tomatoes. Never coming back here again.
Betty A.
I went to Freddy's yesterday. I asked if they had a military discount and they told me that it was only on Monday. My question is, being a veteran, do you only appreciate me on Monday. Only a person that has served can understand the insult.
Annette D.
Loud employees goofing off at Broadway Boise location 4:15 pm 11/21. Garbage too full to get our wrappers into. Napkin/utensil area not stocked. Hang a sign on your window, “we don’t care if you eat here or not, and we don’t care what you think of our restaurant.”
Disgruntled C.
Don't have an issue with the restaurant the quality of their food nor service it's customer service that they lack oh, there's not even a department for customer service. It's a bunch of privileged yahoos who throw in your face that they're in franchise relations and if you give me your name and phone number I will pass this along to the appropriate department. Bullship! I guess he doesn't remember that he told me that he's the one that answers most of the calls for customer service.
Reg R.
Don't go to Freddy's on Draper parky. We stopped by for takeout, two patty melts, frys and soft drinks. The patty melts were almost cold. Both melts had NO cheese, NO onions and NO taste! well, the bread wasn't too bad... What the melts did have was SALT! way toooo much salt!! So much salt one bite made us both retch.. the fry's were stone cold, soggy with (you guessed it) SALT! over the top salt! we couldn't eat one fry because of the salt! We ask for fry sauce and napkins. NO fry sauce and NO napkins The soft drinks had an under taste of mould! from the ice... if an ice machine is not cleaned it will depart a mouldy taste to the ice. (our family is in the fast food business) We stopped at the first dumpster we saw and got rid of the whole MESS! We paid for a paper bag of... (well you can guess) I don't know what the Draper Freddy's deal is, but, Freddy's corp office should look into this franchise... We won't be back! I am sending this review to facebook and tweeting it too! A friend ask me why I didn't go back and complain. Think about it... if the service is bad... the food is so bad you can't eat it at all.... what kind pf people do you think are making your order? hum? I don't have to wonder what I will be eating after I complain... I just never go back, the 15 or 20 bucks won't break me and this only happens rarely....