Freddy's Frozen Custard & SteakburgersReviews of freddysusa.com

The food is never consistent. This weekend my burger was disgusting. It was cold and no sear whatsoever. And then it took 24 minutes for a single order. Custard was melted. And it's way overpriced

Customer service is really bad especially the woman who picks up the calls on the corporate line in Wichita. She is so rude and dismissive. She makes you feel like freddys does not care about you as a customer even if it's the first time you ever came to them with an issue. If this is how they treat customers this restaurant disgusts me now

Freddy's app sucks, when I signed up I was promised a free treat when I spend a certain amount but no matter how much I spend that free treat is unobtainable so I will not be using the app to gain points I will never be able to collect on. I uninstalled that useless app

Service NOT Rendered We arrived at Freddie’s at 7:58pm on 7/4/25. We were told we are closed. I said we only want ice cream. They said we closed at 8pm. They were serving another customer ahead of us. This was a very bad experience as my son’s girlfriend is visiting us from Spain and she witnessed this horrible experience.

Terrible hamburger. Paid 12.99 a small burger, two very flat patties, jalapeños and bread. Really? Never going back.

Freddy's is my favorite hamburger spot in Wichita, KS, however, this week I went to the 21st and Amidon location. Ordered a single cheese combo and the steakburger was flat out terrible. Sure hope you have not changed these burgers. Usually they are a smash burger with a quarter of it hanging off the bun. None of it was hanging off the bun. No big deal, however, I took the top bun off and the patty was just a square piece of meat. I'm sure it wasn't spoiled but it wasn't the usual quality I've come to expect. I'll be back again next week but sure hope it isn't the same sandwich or it will be my last visit.

I went to Freddie's in Florence Ky at 12:00 noon. Lunch Time. You would think it would be packed. Two cars in the parking lot. Mine and one other. Dining room had 3 people counting myself. I should have left gracefully then. Food didn't resemble beef and went I got home with my order my fries were missing. My first and last visit.

don’t order delivery through the freddy’s app. its super unreliable, i’ve probably received all the items that i ordered 2-3 times out of 10. and they don’t give you any way to report that you didn’t get an item. usually it’s a drink but this time it was my $7 ice cream and the fry sauce!! i call the # the store has on google, and it’s not actually the store just some rude lady!! so overall very poor experience today. annoying that i have to go into the store tomorrow after i paid $35.