Frasier SterlingReviews of frasiersterling.com

Terrible. Terrible quality. Terrible customer service. Terrible everything. I have ordered from them over 3 months ago and still have received anything. When i emailed them they claimed something was wrong and it was sent back to the manufacturer, bullsh**t. I always get emails on how i like my product but it hasnt even come in.. I requested a refund, they ignored and said oh just 2 more weeks.. 2 weeks passed by.. oh sorry just one more week.. still ignoring the fact that im demanding a refund because i havent gotten ANYTHING!!!! And they ignore my email again!! Their call line doesnt even work. Actually disgusting that this is even a “big” brand.

I've never badly reviewed a company before, but if I could give a lower vote I would. This is worst company I've ever purchased from, they don't reply to emails, update about delays etc. I've been waiting for 3 months for this order and they've had no contact. I've messaged regularly and rang but no response. I can still see that the order is in the California depot and I placed the order in April. A total joke. I can't understand how a company of this size have such terrible customer service - no industry I've worked in would let you treat customers like this. Please don't spend your money on this company, you will be incredibly disappointed.

JEWELRY FROM ALIEXPRESS. Cheap and tarnished so fast. I’ve seen the same jewelry they sell here for $40 on another shop for $10. DO YOUR RESEARCH BEFORE PURCHASING!

If I could give negative stars I would. I ordered something May 5, and also paid for express shipping and still have not received it. I’ve called 3 times and every person said that it would be shipped within the next week, but it never did. I asked for a refund several times but they refused saying “you cannot get a refund on custom items”, but they also stated that my jewelry had not even been made yet, so why couldn’t I have a refund when it wasn’t made yet? All they offered was a store credit, which I denied because I will never shop here again. This was the worst online shopping experience I’ve ever had, please do not buy from here, it’s a waste of money and awful customer service.

Please, please, please do yourself a favor and don't buy from this company. Total scam. I already have filed a dispute for the transaction with my bank and filed a complaint with the BBB. It's been over a month and my order hasn't shipped. Every time I try to contact them, they ignore me. I have left multiple Instagram comments and DMs asking about my order status, just to see them continue to post without acknowledging me. I have also emailed them countless times. I paid $130, just to receive nothing. Do yourself a favor and buy from Etsy shops and support these small businesses. The customer service is much better, and this company is horrendous. I wouldn't be surprised if they were to get into legal trouble soon.

Quite poor quality jewelry but very cute design. They are great to wear for fun but does not last very long. Mine started rusting and faded after 3 months use. Overall, recommended but don't expect too much.

I wouldn't recommend it at all! I ordered weeks ago and I still have received nothing. I also have not received any emails saying how long it will take or when it will arrive

I'm pretty mad. I messaged them about a week ago and I said that I wanted a refund because it was taking too long plus I got my mom a mother's day gift and I was concerned that it wouldn't be here on time. I messaged them on Instagram saying I wanted a refund and provided an order number. I was shocked because either it was an automated message or they didn't want to give my money back, but they said it was customized for me only and however long I have to wait isn't that long. Got to be kidding me. Once I get my order whenever it shows up, I'm never ordering from there again. They're inconsistent and 30 days? More like 2 months to get your order.