Frasier SterlingReviews of frasiersterling.com

I pre-ordered something in December 2019 and they said it will arrive in January, but January came and they said it will take longer and by march, it still did not arrive so I had to cancel my order. Do not waste your money on this scam company cause they have false advertisement. I wish i read the reviews before ordering, they also kept deleting my comments when I called them out on it on Instagram. And were no help AT ALLL.

I placed an order on April 29th, 2020 & my order still hasn’t shipped out. Every time I e-mail customer service for an update and ask for a refund , i just get the same e-mail back saying shipping is delayed and to keep waiting. I see so many bad reviews of similar experiences. Shame on your company for still advertising deals and new posts on instagram & not even updating or sending out customers orders from weeks/months ago... I highly recommend you to not purchase from this company unless you want to get ripped off or constantly worry that you’ll never even get your package. I hope I can still get refunded somehow!

I have never in my life dealt with a more unprofessional company in my life! It’s sad because I truly had pretty high hopes. The Insta page is adorable <3 I had previously read reviews about the jewelry not being the highest quality, but the site had a 50% off sale so I thought what the heck, why not? The quality seemed worth it after the discount & I made a huge order! Almost 2 months down the road & I still have not received my items. I got in contact with customer service and was told it would be shipping out at the latest this past week & I would receive my tracking information. both of these would turn out to be untrue... ahh.. at this point I’m getting a little frustrated because not only was I lied to but there were daily post be uploaded to their page pushing their sale & all while they were neglecting the orders they already have apparently backed up for months according to other customers in their comment section. The match that lit the fire though was when I took to their insta to try to find out how to get refunded.. I WAS BLOCKED from their page!! Are you kidding me? I absolutely never take the time out of my day to write a negative review, but I’ve also never had an experience this ridiculous before!!!!

would rate zero stars if I could!! after waiting a whole month for a “custom” necklace, i emailed asking for a refund because i genuinely didn’t care to wait anymore. they refused to refund me and offered store credit FOR LESS THAN I PURCHASED. they delete HONEST instagram comments about their company. just today, after a month + two weeks, they emailed me that my package shipped but the tracking number DOESN’T WORK. i’ve already filed a complaint with better business bureau, if you’re in the same spot i would too if i were you! please don’t waste money on this company.

I placed an order in !!!March!!! which I have yet to receive and has yet to be shipped out. On April 14 I received an email saying the package would be shipped “by or before next week.” Well, it never shipped out. There’s no customer service number so I couldn’t call about my order. Instead, a week ago I waited in a chat room for 20+ mins to speak with someone but no one ever came so I left my email. The person who replied was nice but let me know it was going to be another one-two weeks before my order would be shipped because things are “slightly delayed.” I am not sure of the company’s situation so I guess I can’t speculate but shipping an order out a month late does not seem “slightly delayed to me.” It just plainly sounds like bad business standards. I didn’t order much- only 4 items. Surely it can’t take long to package and ship that. But again, I don’t know their practices. It seems very unfair that they have taken my money and two months later I have nothing to show for it. If I ever get the package (lol), I will review/update this on the quality of it. I wish I would have read reviews before I ordered from them because I probably would not have. There are dozens of reports of bad quality and bad shipping practices. Now I’m worried the stuff will tarnish. This whole situation is exhausting. I hope I get my package and that the stuff isn’t junk.

I am VERY disappointed in this company. I ordered a custom necklace over one month ago and STILL have not received it please be careful with this company. They also gave me a fake UPS number and said they shipped it and when l.put the number in the UPS tracking it was an unknown. I wish l had never ordered

This company is a joke. Do not expect shipping on time or a good communication with customer service. I ordered for my daughter St Tropez huggies earnings with a free necklace. In the confirmation email it said “Please allow 48 hours for us to prepare your order and 5-7 business” Two weeks later and more than 7 business days I sent an email asking where was my order. First of all, they called me “BABE”! SERIOUSLY???They replied that they don’t have the free necklace and offered for me to wait or have a $20 gift card. So I have to ask them in order to understand that they don’t have the necklace. They can’t contact me apparently. A week later, I still have not received a shipping confirmation. This is unacceptable. Stop buying from this company and let them run out of business. They don’t deserve our attention.

Recieved my package a couple of weeks following my purchase, with the item being just as described. Just not looking forward to it tarnishing. But overall, positive experience and very pretty jewellery.