Frame It EasyReviews of frameiteasy.com

We recently bought a beautiful custom-sized frame from Frame It Easy for a piece of art we brought back from a trip to Vietnam, and I couldn’t be happier with the whole experience. From start to finish the quality, communication, and care put into our order truly stood out. Designing the frame on their site was intuitive — I could tailor everything to the exact size and style I wanted, so it fit our art perfectly. The finished frame looks fantastic on our wall and does justice to the piece we picked up overseas. When it arrived, the packaging was incredibly secure — no scratches, dents, or damage whatsoever, which was clearly a priority for them. The frame itself is solid and feels like a quality piece you’d get from a local shop, but at a better value and made right here in the USA. It’s obvious they care not just about selling a frame, but about delivering something worth displaying. I’d absolutely recommend Frame It Easy to anyone wanting custom framing that’s simple, reliable, and beautifully made. My only call out is that once I placed the order - updates/shipping/communication was lacking. Meaning, I never received any follow ups after the initial order which I found strange.

We had 6 camera phone pics we wanted framed for a gallery wall in our home, so I looked at several online framing sites and found that Frame It Easy offered all options we wanted (custom sizing, large selections of frame materials and colors, and the ability to upload our pics for them to print on acid free foamboard. Placed the order and 11 days later, received a WELL packaged box of our framed photos. We are very pleased with the result, and all six cost a total of about $300 including shipping cost, minus a percent off coupon. If I had a question (and I did) I received a response the same day or next morning. Excellent work and I won't hesitate to recommend this company to friends and family.

This is a review on the customer service specifically as I haven’t received my order. This is some of the best customer service of my very long online shopping life. They email quickly with a real person. Offer multiple accommodations to fix a problem and are beyond generous with their support. I’ve never written a review here before but I was actually shocked at how easy and wonderful they were to work with . Thanks again!

They are a total avoid now for me as well. You better make sure THEY understand what YOU WANT, or YOU WILL PAY FOR IT... over and over. So after the matting cut arrived incorrectly, they offered to resend the correct matting for the cost of shipping only. I guess they thought that I was born yesterday. Not only do I know something about this business, but I also ship products. There's no way that the matting cost more than $1, and you could ship something that weighs a couple of ounces safely for far less than over $10. They conducted a master class on how NOT to run customer service and retain loyalty. Their attitude should have been: "Let's make this right," but it became: "Let's make more money." This is the third frame I've purchased from them, and it will be the absolute last. By the way, I discovered a local framer who did it correctly and did it for free. She will of course be receiving some form of payment and gratitude, and my business forever. If your business model is profit over customer satisfaction, like Frame It Easy, then eventually everyone will find out.

I ordered a custom frame that was supposed to be art size 10 1/2" x 11 1/2" and when it came I found that it was 10" x 11 1/2" which is totally incorrect! Their explaining is that I must have overlooked that the frame will over lap 1/4" onto the art. That was never explained in the ordering/measureing process and even if it was what happened to the other 1/4" that was incorrectedly measured by them. Then in the return, I am only to get back what the frame cost - no postage refunded. By the time I paid for the postage to send it back and not getting their paid postage, it cost me $32.17!! WHAT A RIP OFF! DON'T EVER USE THEM!!!

Disappointed with Quality — Not What Was Promised I ordered four large custom-sized frames for my own artwork and three medium custom-sized frames for my family's atelier photographs. This was a deeply meaningful project for me. I had invested significant time creating the artwork, having it professionally digitized, and selecting what I hoped would be sleek, chic, high-quality frames to display them. I chose the Dayton wood frame style, which, according to the website, is made from North American hardwood and described as "rustic and unique" — with a disclaimer that natural grain patterns may not match perfectly at the corners. I understood and welcomed the character of natural wood, but what I received fell far below reasonable expectations. The frames looked poorly crafted, inconsistently and incompletely painted, and had visible stains and scratches. Rather than rustic charm, the appearance suggested carelessness in production. They lacked the elegance and quality I had hoped for. To make matters worse, each frame arrived with a noticeable amount of dust and debris, especially around the edges and corners. Cleaning them was time-consuming, and even after a careful effort, I couldn’t fully remove the dirt from every crevice. This made the unboxing and setup process frustrating and disappointing. Given the time, care, and emotional significance of the pieces I was framing, this experience was a letdown. I truly hoped for a product that would honor the value of my artwork and photos — instead, I received frames that felt rushed, messy, and far from premium.

Took almost two weeks (which they said up front) and only sent a “shipped” email on the day it arrived, and it was missing one of the mats. Now waiting for the mat that was missing, Martin asking if I’m sure it’s not in the package. He didn’t seem to care much about this major inconvenience. Using it as a gift, I have to ship it late to my friend who’s now out of the country. We’ll see how long it takes to get the missing mat I paid for. (And they haven’t confirmed they’re sending it). Not worth the trouble. There are plenty of other companies who are faster and more customer service attentive.

We should have known this was too good to be true for the price. For $338.03 (includes a 15% off discount) we got two frames for 30"x45" prints. The frames are fine for smaller art, as I have ordered from this company before, but for large photos I urge you to stay away. Even with the metal pushers to keep the print against the plastic and with the cardboard backing, our prints looked wavy and unprofessional. It is really a shame because the company would not stand behind their product and instead blamed our art as the problem. The best they would give us was a 50% refund. The prints were from premium photo paper--there was nothing wrong with them. We took the prints to be professionally framed and have two janky Frame it Easy frames sitting in our garage.