Frame It EasyReviews of frameiteasy.com

ONE STAR. I placed an order on a Sunday and paid extra for next-day air shipping because I needed the frame quickly. On the third business day, I received an email saying my order had been pulled from production. They asked if I wanted to cancel. I responded within an hour of their email saying I did NOT want to cancel and asked them to proceed. Their response: my order would have to start over from scratch with a 4-day production timeline. The three days they had already worked on it apparently no longer counted. The next-day air shipping I had paid for on Sunday was now meaningless. When I asked how this made any sense, given that the order had only been "pulled" for less than an hour before I confirmed I wanted to keep it, no one had an explanation. Just a refund and a polite apology. What I learned about Frame It Easy: 1. They will pull your order from production without enough notification window for working professionals. 2. Their internal systems are rigid enough that an hour-long pause apparently requires a full production restart. 3. They have no flexibility or willingness to make a customer whole when they cause the delay. 4. The next-day shipping you paid for becomes worthless the moment they create a problem on their end. I run a business. I understand operational constraints. What I don't understand is a custom framing company unable to manage a basic reorder window without resetting the entire production clock. I took the refund and ordered from a competitor. The frame arrived faster, and without the drama. Save yourself the headache.

I love my frames and mats! The website is easy to use to create your custom frame and mats. They came very fast and extremely well packaged. There is no shortage of support to make sure your experience is enjoyable. The how-to videos are informative and easy to follow. I would absolutely recommend Frame It Easy!

Perfect! Very easy to order these mats for my Ikea "Lomviken" frames and non-standard size artwork. I wish the shipping was cheaper but once I got my order, I completely understand. Order was extremely well packaged and no damage. Thanks!

Could not be more disappointed for the price. I was thinking I was paying for high quality materials and craftsmanship but instead got pure trash. Ended up throwing it away. acrylic arrived scratched and filthy. cleaning it was time consuming and massive pain. I ordered a double matted frame and I assumed either the overall size would match so the inside matting would show an even reveal or be connected. Instead they are two completely different size pieces of cardboard so its on me to measure the reveal to get it even then tape or somehow get them to stay in place as to not shift. I honestly spent an hour just trying to clean and get the matting correct before giving up. BUYER BEWARE!!!

Extremely unresponsive customer service. In spite of posted business hours they cannot be reached by phone and are very slow in email response. To add insult to injury, their very belated email response asked me to "share my shopping cart" — which had automatically been emptied by their website. Because it had taken them too long to respond! So they ignored 1) all of the text of the email I sent them and 2) the painstakingly created diagram of what I wanted which I had attached in PDF form... ...and instead, said "Share your shopping cart." I was VERY impressed with my first order from this frame shop (which did not require any human interaction), but I am very UNIMPRESSED with the lack of attentive customer support. I am open to changing my review and rating once this is resolved... ...but only if they respond quickly enough before I take my business elsewhere.

If I could leave 10 stars, I would. I have a solo show coming up and have been searching everywhere for a very specific frame size to fit my watercolors. I can’t even count how many frames I ordered and tested that just didn’t work. By the time I ordered from Frame It Easy, I honestly didn’t have high hopes. Then the frame arrived. Within minutes of placing one of my originals inside, I knew this was it. The quality is spectacular. Clean lines, beautifully constructed, and perfectly suited for professional presentation without blowing my budget. As an artist, that balance matters. Most collectors end up reframing artwork to suit their homes anyway, so finding a frame that looks this good for gallery display at a smart price point is huge. And the customer service? Incredible. My order shipped within three days. The packaging was beyond secure. In fact, it was packed so well that I’m reusing the box to safely transport the framed piece to the gallery. That kind of thoughtful packaging makes all the difference when you’re handling original artwork. Frame It Easy is officially my go to for future shows. You’ve earned a customer for life. Thank you, truly.

Update: I received replacement screens yesterday and installed them today without issues. Thank you! I will consider ordering more frames from you. Hopefully next time I won't have the same issue again. I received three frames today. Two have blue streaks on the screen. I sent a complaint including photos to "Frame it easy". Unfortunately, after the initial response to send photos they are not responding anymore. I'm really unhappy about this purchase. I'm a returned customer and expected a bit more customer support.

Awful!!! They need to put a warning on their site not to bother unless you are a trained professional with very strong wrist muscles and a warehouse of tools. Nothing easy about it. It is extremely difficult--piece of junk. They don't want me to submit the review. It says to give the exact date and I am doing so and it says "give a date." Read the website! I did that!