Frame It EasyReviews of frameiteasy.com

The people at Frame It Easy are polite, courteous, and responsive; there was a problem with my order, and someone emailed me back soon after I notified them, even though it was the weekend. I appreciated their customer focus. My problem with Frame It Easy — and the reason I will not order from them again — is that the custom mat I ordered was not the mat I received. Yes, it was cut perfectly to the specifications I provided; but using their color chart, I had selected a color known as "Fog," which as shown was a pale grayish-taupe ... and what I received was white. I contacted Frame It Easy right away about the problem, attached photos of the front and back (both white, with no trace of "Fog" anywhere), and they were very receptive and apologetic. They produced a second mat for me, packaged it as carefully as the first time, and sent it Fedex at no cost. And when I opened it ... I couldn't believe my eyes: another white mat was in the package. Again I wrote them, and when they responded I could tell they didn't believe me — and I couldn't really blame them. Who would imagine the same mistake could happen twice? But it did. On their request, I sent them photos of the two mat backs so they could verify that the numbers were indeed not the same, and then they began to investigate. Today I received an email from Adreanna at Frame It Easy saying: "I'm reaching back out with an update from our testings with the "Fog" matboard color. In our recent test it's clearly printing but the "Fog" color is a very neutral gray color, which can be affected by different lighting set ups." Attached to her email were two photos: one supposedly "Fog" and the other white ... which Adreanna explained was not actually white at all, but "Fog" shown under two kinds of lighting. In all the years I've been ordering products online, that's one I haven't heard before. I caution anyone who chooses to order from Frame It Easy to be aware that the color you select may be verrrry different from the color you receive.

Disappointed with Quality — Not What Was Promised I ordered four large custom-sized frames for my own artwork and three medium custom-sized frames for my family's atelier photographs. This was a deeply meaningful project for me. I had invested significant time creating the artwork, having it professionally digitized, and selecting what I hoped would be sleek, chic, high-quality frames to display them. I chose the Dayton wood frame style, which, according to the website, is made from North American hardwood and described as "rustic and unique" — with a disclaimer that natural grain patterns may not match perfectly at the corners. I understood and welcomed the character of natural wood, but what I received fell far below reasonable expectations. The frames looked poorly crafted, inconsistently and incompletely painted, and had visible stains and scratches. Rather than rustic charm, the appearance suggested carelessness in production. They lacked the elegance and quality I had hoped for. To make matters worse, each frame arrived with a noticeable amount of dust and debris, especially around the edges and corners. Cleaning them was time-consuming, and even after a careful effort, I couldn’t fully remove the dirt from every crevice. This made the unboxing and setup process frustrating and disappointing. Given the time, care, and emotional significance of the pieces I was framing, this experience was a letdown. I truly hoped for a product that would honor the value of my artwork and photos — instead, I received frames that felt rushed, messy, and far from premium.