FramebridgeReviews of framebridge.com

SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.

Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.' Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork). Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame. I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it. So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what???????? How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP. NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.

Stay away from Framebridge. They lost some very sentimental items that I had mailed to them. I had to reach out to their customer service after I had heard nothing from them for almost a month. It then took another two weeks for them to finally admit that they had lost the pieces of artwork.

I have tried for over three weeks now to place an order with this company it has been one of the worst customer experiences of my life I have may be sent over 50 emails and called 100 times nobody responds there’s a clear miscommunication within the customer service team and there seems to be little to no oversight.

Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?)  2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting.  3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best).  5. Lastly, they put a plastic on top of it once framed.  I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results.  Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case.  This service is for cheap prints that can be replaced.

They sent my art to the wrong place over 5 TIMES! They delivered 4 pieces framed...ALL DAMAGED...ALL irreplaceable originals!!! Then they LOST ....YES LOST another original piece!!! So SAD...these can't be fixed..... Be WARNED.... And on top of that, they sent me someone else's art. How do they stay in business? Such a poorly run company.

I wish I had read the reviews first. The ordering was simple. I approved a design. When it arrived, it had been done differently than approved. They were great about collecting the piece from me. Almost three weeks later, with no word from them, I reached out to ask about the reframe. It was then I learned that the art was damaged in their studio. (God knows when I would have learned this had I not reached out!) In short, don't trust them with you art. Pay a few extra dollars and go to a professional framing shop.

If I was in charge, I’d make sure if I made promises to my employees that I would do ANYTHING to keep them, especially the hard working ones. Framebridge currently does the opposite and tells them one thing and does the other, they love to jerk people around and lie to them to try to hit cheap numbers. They promote people that they know who don’t even remotely deserve the position they got and also aren’t capable of doing the required tasks without everything blowing up in their faces. They give you a paper and congratulate you on getting full time but when it gets to “your big day” they do absolutely nothing different except try to drag it out another month or two after you were supposed to be full time and just keep telling you to wait on it when it was supposed to be theirs. I single handily fixed their broken process, upped the quality of the entire department by myself for even when I’m not there by implementing new techniques and strategies. Saved them hundreds of thousands of dollars in scrap and gave them the keys to the city in acrylic. Had another great idea ready for them to save even more money for when I got my full time, unfortunately that moment never came but the lies sure did.... when I told them I quit before my shift started they wanted me to continue working there so Joey in HR told me they would hire me full time near the beginning of my shift so I agreed to the terms and he also mentioned a seasonal team lead position that I was interested in, I got so excited I was being rewarded for my hard work, just to come in and nothing happen any different, when I asked them about it, Leslie in HR didn’t even know anything about it and they had no plans on making me full time. Yet, they can hire someone who started the same exact day that I did who barely shows up when he’s supposed to and not only does he get full time but gets a higher paying position as well where he doesn’t hardly have to do Jack Shht. You wonder why I’m mad and I quit? That’s why. Oh and after Joey told me they’d take me back any time I wanted to work there, they put me on a no hire back list so I couldn’t come back because I simply left after all the lies. Not to mention all the extra stuff that I had to put up with while working there, like being wrote up for not only something I didn’t do but something that NO ONE even did because it didn’t happen. -an honest review from one of your hardest workers you’ve ever had or will ever have HAD.