FramebridgeReviews of framebridge.com

I worked for Framebridge. Loved my job. Framebridge does not support victims of domestic violence, however. I was falsely arrested because of domestic violence, because my boyfriend lost his job, and was jealiues of me ,he had me arrested on made up charges. Because of this of course I could not report my absence. I have been fired even tho thet kniw nothing was my fault woe to the poor man in the coma, the woman pulled into a van on the side of the road, the kidnapped hitchhiker , all would be fired from frambridge.

The first time I tried Framebridge it didn’t go well. To their credit, they gave me a free medium frame so I decided to try them one last time only to find the promo code they gave doesn’t work and customer service said it may be fraudulent. It came from your own company!!! I will avoid this company after this. First impression was bad and they continue living up to it.

After a nearly three month wait to get my item back: The framed item, a feather from a recently deceased parrot belonging to a close friend, was glued backward (muted color and sheen) directly to the matting. Why it was mounted backward is anyone's guess, but what I do know is that it looks like something a middle schooler would put together and is effectively un-giftable. Worse, the feather is ruined due to being glued directly to the matting and can't be used again. You get what you pay for.

overpriced and not worth it. Both of the ones we ordered came in with issue The backs on one of them were uneven and could not be installed flush against wall the other was completely out of the frame and actually damaged the art work Dont waste your money here

One of the worst customer experiences of my life. HORRIBLE QUALITY. Every. Single. Thing. Was. Wrong. Find a local frame store to deal with. Framebridge doesn't know what the hell it is doing.

07/28/22 Slow order fulfillment and delivery Review by Anonymous UserDo not waste your time or your money with this company. They will give you an unrealistic shipping time, then drag their heels on fulfilling your order. The customer service people are nice enough, but cannot get anything expedited for you. The "happiness guarantee" on their website, "If you’re not 100% happy with your order for any reason, let us know and we’ll make it right," is an outright lie. If I could give zero stars, I would! The framed print I ordered is a gift that will not be delivered in time for the occasion. Use Mpix! They have never let me down.

I read about Framebridge in Hingham MA and it sounded perfect. The positive thing I would like to say the young man who helped me with my project and the young woman who assisted me my next two visits were lovely, helpful and professional. The manager Russell who could not be bothered to come out of the back to meet with me, not so much. I went on 12/10 and was told it would be 2-4 weeks for delivery because of Christmas. I understood I had waited till too late. It was a gift going to my son and did. When it didn’t arrive I visited the store and was told it would be arriving 1/21. They apologized and said they just has so many more orders than expected. Guess what? Still never arrived. Now I’m nervous, the item being framed was not expensive but very sentimental and I was worried they lost it. (One reason to use your local framers). I was unaware your item goes to Kentucky. I tried contacting customer service online and got no response. On the third day I went to the store again on 1/27 to be told it still had not been started. I asked for a refund and my item to be returned. There return came today 1/31. I haven’t checked my card yet. After this experience I read the reviews. Lesson learned. It seems this has worked for some but not many. There are also reviews from employees at their factory. Good luck if you choose to use them.

i just emailed framebridge for the 3rd time since stopping in almost a month ago to inquire about artwork i dropped off to be framed november 23. since then, i've had artwork framed at a different location (sadly had to be sent back to wharehouse / wasn't done well) and artwork framed locally at a mom & pop shop (which i may go fully back to). i was told art dropped off around the holidays has taken precedence - ?????? i guess november 23rd doesn't count. after 3 emails, and an in-person visit asking about my art - i don't know what to do. they gave me a 40% discount, as if i'd want to use framebridge again... very frustrated