FramebridgeReviews of framebridge.com

Do not send original artwork/items that you could not bear to lose. My first order went well, so I sent another original painting. The packing materials were just like two giant pieces of cardboard folded and taped with the painting inside, unlike a flat box I got for the first order. My husband joked that it looked so vulnerable to damage, when we were bringing it to the UPS. Sadly, the nightmare came true. The package got lost (or damaged.. nobody provided an answer.) at a UPS center on the same day we dropped it off. It has been three weeks, but the UPS still cannot locate the package or provide any explanation. The framing service is relatively cheap, if losing an irreplaceable item/artwork is not your concern.

Framebridge built a successful brand on quality work, quick turn around and stellar customer service. I shopped with them because I loved the work they produced and I'm a sucker for a plucky entrepreneur start-up story. Alas, in just two years, the business model has apparently crumbled. I placed an order on Dec. 9 for a holiday gift. It is now Dec. 28 and have yet to receive a shipping date for delivery, despite repeated emails, calls and even a tweet to the company and its founder/CEO on Twitter. In an email sent to confirm the order on Dec. 9, it stated an order timeframe "is complete in 3-5 days." It's now Dec. 28 and I'm still waiting. In contrast, on Dec. 15, 2016, I placed an order for two larger framed photos and had a shipment email sent on Dec. 17. In 2016, the price for two framed 11.5" x 11.25" photos was $78. In 2018, the price for one 9.5" x 8.09" is $79. That's a rather sizable price jump. In response to my first customer service inquiry, they took $15 off my order. But what good is a discount if they can't produce what you purchased? Clearly, this company can't keep up with customer orders. But instead of being honest about a reasonable timeframe, I was continuously misled about when my order would be ready, was being inspected and shipped. The CEO's response to me on Twitter was: "We prioritized gift orders for holiday delivery and that means your order took longer than usual...we'll be much clearer in the future." I'll be much clearer in the present. You've lost me as a customer. If you need work done on time and expect honest interactions with customer service reps, sadly, you will need to shop elsewhere.

My art is not centered in the mat! It’s a graphic print and it’s way off! I’m shocked. There’s paper on the back that I’ll have to rip off to fix this. Also the wire was not strung tight enough causing it to lean forward off the wall. The wire they provide is clipped in such a way you can’t adjust it yourself. I had to buy new wire and restring. Very disappointed for the price. Took the same amount of time as my local frame shop and cost nearly the same. Why use them? Incidentally their website says “these are real reviews and we don’t alter them.” Except I can’t find out how to leave a review on their website - only via email survey. What’s to prevent them from only posting the good ones? Mine hasn’t posted yet that’s for sure.