Omotola
SCAM ARTISTS
This company will scam you. Buyer beware! I ordered two items. As I tried to check out, more and more discount offers appeared, which I declined. As I checked out and placed the order, the confirmation page an additional 8 items in the bag! I immediately called customer service and was told the order was canceled. The next day I received a shipping confirmation! Customer service said I could not receive a return authorization until the items were received. I was assured I would receive a full refund. Over the course of a few months they offered partial refunds and eventually gave me return authorization. The label address for returns was in Lithuania, despite the items shipping to me from California! The cost to ship the items back was equivalent to the purchase price! Unbelievable! So, I got stuck with items I didn't want to purchase. I will NEVER buy from them again.
Response from fraicheur.comJun 12, 2023
Hi Omotola, Thank you for bringing this matter to our attention. We’re very sorry we failed to meet your expectations. Please allow us to help you by providing us with the following details we sent through Trustpilot - Email address used to place your order - Order ID number that you can see at the top of your Fraicheur purchase invoice - Full Name used to place the order We hope that you may provide the accurate details so we may look into your transaction and that we may begin our investigation on your concern. Thank you so much for working with us, hoping to hear back from you. Best regards, Fraicheur Support Team