fraicheur.comReviews of fraicheur.com

I ordered the blue ice globes with comfort handles & I am delighted with the products, as they are great quality, & good value for money. However this company I feel have an aggressive selling technique in that you checkout as I did, (to the value of around £38 including P&P), to be then sent an invoice of £94:86! Rather than check things into your basket/cart that you wish to purchase, you have to UNCHECK what you don’t want, & you are not given the option to view your basket before checkout. I was sent the globes along with 4 boxes of comfort sets. I e-mailed the company straight away, & after other e-mails in response offering me several discounts on my unwanted items, & discounts on other products like books, I finally managed to get a refund on the unwanted items. Their customer service is initially frustratingly slow, but once they’d received my unwanted products, I was refunded quickly.

Quality of product is good - however the company is completely let down by their customer service. I placed an order, had to go through 10 pages of ‘add-ons’ before reaching the final page where I had accidentally added one of the items to my basket, however, the website does not give a chance to review orders and the order was placed! I emailed within one minute of the order being placed to cancel, which I did receive a reply to (offering me a discount to keep them, funnily enough!), however this was not actioned and the item was dispatched. My emails then went ignored by customer service. After a bit of back & forth with customer service, with regards to return cost, it seems I am out of pocket for 1) Fraicher not actioning something they said they would 2) An absolute tedious checkout process and 3) Customer service continuing to ignore my emails. Oh well. Will never purchase again from Fraicher! EDIT - Joan for customer service has since been in touch and rectified my complaint. She was very understanding and very helpful. I have changed my review from a 1* to 3* based on this.