fraicheur.comReviews of fraicheur.com

Update: The Fraicheur team promptly contacted me about my concerns. They refunded the ice globes' cost and surprised me with a thoughtful gift as an apology. I truly appreciate their swift response and great customer service. My overall opinion is that Fraicheur is a reliable company with good quality products. However, I would advise potential customers to exercise extra caution when placing orders and recommend thoroughly reviewing their terms and conditions regarding communication methods. I recently purchased a pair of blue globes, and I'm pleased with the product itself – it has an impressive design and packaging. But, what prompts me to share my experience here is the company's marketing approach. Since I made my purchase a month ago, I've received persistent calls from their sales team, despite my clear and repeated expressions of disinterest. I can't recall ever granting them permission to contact me in this manner. These calls have become quite intrusive, especially given the bombardment of advertising emails I'm already receiving. When I attempted to unsubscribe from their emails, I found the process surprisingly elusive. For prospective buyers, I would strongly recommend reviewing their privacy policies to better understand how your information may be used and to prepare for their marketing practices

The same complaint as alot of people on here... I placed an oder for the ice globes and feel tricked into purchasing masks I did not want. I did not get to review my order before purchase and am very dissatisfied with the experience. I have emailed the company in the hope that it will be modified and dealt with swiftly... To be continued.. A week on from this issue and the company have dealt very well with it. There was a prompt refund and the product I ordered arrived today in beautiful packaging. They called me to resolve the issue and also followed up with emails of apology and are sending out a free gift. So very happy with the customer care on this. I do however feel that their website needs a major over haul to stop this from happening to other customers. I have edited my review star from 1 to 4 due to reflect their good customer care

***Edit: When Fraicheur saw my review here they have contacted me and have sent me a full refund and apologised for the issue***. I made my order on 23rd Aug of one pair of ice globes and the before checkout I was offered other products which I selected "No, Thanks" to but then their website added two sets of items, with 4 products in each so eight extra products in total, and they charged me, without any review of my basket before checkout. I then straight away contacted them through their online chat to let them know that they had added items to my basket and charged me for items that I never added. Instead of trying to help m Ela on the chat tried to sell me more items. When I pushed further for a refund I was told that she would log it as they had a team that looked after these issues. Then a few days later I received an email to say that the order had been processed and that they could not amend it. However this appears to be the case with Fraicheur, they are charging people for items they have never added to their basket. I was told all I could do was request a refund which I have done and I am waiting to hear back- but I will appear have to pay high fees to return something I never ordered! They also called me to see how my order was before I even received the order and I told the lady on the phone what had happened and she said she would look into it and call me back, which has not happened.

Like other reviewers I want to complain about the fact that you have no opportunity to review your basket, I must have inadvertently clicked on an offer & was horrified to see the final total. I also emailed immediately to say I wanted to modify my order. I received an email from customer services the following.lowing day saying it would be looked into but this may take some time due to the volume of orders. I was offered more discounts on items I don't want. I have now discovered that the order is in transit & that I will have to cover the cost of any returns. Pushy company with awful customer service Edited September - I was contacted by Joan, head of customer services, who offered me a full refund as an apology for the service received & I was also sent a free gift. The quality of the goods is very high & I am naturally very satisfied with how my complaint was resolved. I would still say the checkout procedure needs altering so have deducted 1 star for this

Le sfere sono utilissime soprattutto in estate per dare sollievo alla pelle arrossata e affaticata. Sono in vetro e di conseguenza risultano delicate. Avrei gradito un piccolo astuccio per riporle nel congelatore. La spedizione non è velocissima, ma la confezione è molto elegante e ben fatta.

They make a beautiful effective product. The cooling globes for the face.

Excellent product beautiful packaging

i’m very happy to already have my iceglobes. i waited for 3 weeks but worth the wait