fraicheur.comReviews of fraicheur.com

Hab den Monster Mini Kühlschrank am 09.08. bestellt und bezahlt. Weder Auftragsbestätigung noch Sendungsnummer erhalten. Auf Nachfrage nach ca 14 Tagen sollte ich eine schriftliche Bestätigung verfassen, dass ich den Kühlschrank bisher nicht erhalten habe. Dieses habe ich veranlasst. Die angeforderte Kopie meines Personalausweises habe ich nicht übermittelt, schließlich sollte die Sendung über eine erhaltene Sendungsnummer ausfindig zu machen sein. Auf weitere Mails wird überhaupt nicht mehr reagiert. Absolut nicht zu empfehlen! Lieber woanders bestellen.

SCAM AVOID!!! I would strongly advise avoiding this company. I ordered a specific product (blue ice globes) and received a completely different colour. When I contacted the company, instead of resolving the issue, they claimed I had ordered a different version and provided a receipt with an incorrect date that does not match my original order confirmation. Despite providing clear proof of what I ordered, they have refused to take responsibility or offer a replacement or refund. This has been a very frustrating experience, especially as the items were purchased for my workplace and are now unusable due to being the wrong colour. Poor customer service and lack of accountability. I would not recommend & they took over a month to arrive!

I should have read the reviews to save myself money and frustration. The company uses some highly dubious delivery company (Speedx) which, upon review, also has horrible customer stories. My shipment has been “en route” for a month now, inside the US. Clearly it has been lost but Fraicheur basically advised that’s not their problem. No refund, even though it is their choice to use the cheapest delivery service - not the customer’s. I purchased what I needed from another company and it was promptly delivered by a reputable service.

Similar experience with other reviews on here. They added extra face masks to my order and charged me without my consent m neither could i review the order before they charged me. The face masks cost even more than the items i actually ordered, the ice globes. When i contact customer support they kept offering other options, instead of refunding/modifying the order. After having to repeat myself 2 times that i only want to cancel the face masks, they say it is no longer possible since the package is shipped. Now they only offer the option of returning the masks, but i have to pay for the (expensive) international shipping fee myself. Update: I got my refund eventually, but it took 3 months

This company is complete scam until last week my order was supposedly to be delivered between 18-26th and i could track it until it reached Dubai. Today when i did the tracking there is a website issue and no information is available about my order. Please do not buy from this company and get scammed. I am going to write to my credit card provider to seek reimbursement of my money which was taken away by them.

Update Once I commented here, they reached out to me and reimbursed full cost. This all could have been avoided if they helped me when I approached them first time. Their flawed website and customer service divert attention from the product itself (Ice Globes), which I really like. -------------------- Last week, I wanted to buy Ice globes, which I did and I entered my credit card information. Then, somehow, they also took my money without my consent and sold me 4x of comfort sets, which I never wanted or planning on buying. Right away, I contacted their customer support to cancel 4x comfort sets and reimburse money. They came back with lame excuse that they could not help me because it was shipped already and now I have to send them back 4 massive boxes and they wont even cover the costs. This is unethical and unacceptable behaviour from the company. I will keep telling people about my horrible experience and to stay away from this company.

keine Retoure möglich, kein sofortiger Widerruf wird akzeptiert, ständig werden neue zwielichtige Offerten angeboten, um die Retoure zu erschweren, und am Ende muss man 17€ Retourekosten nach Litauen bezahlen für eine Ware, die einem unseriös aufgedrückt wurde, es ist unfassbar

I was looking for face massagers and stumbled upon their website offering a huge 70% off on the ice globes. I should have closed their website right there. But I ordered 2. And then the nightmare began. They then proceed to bombard you with additional offers, the order process is now a 7-step process, each step a new offer e.g. comfort set, pink colored ones. Take note that under each additional offer, there’s a small print to click to not avail of the offer, but even though you do click on skip offer, the items still get charged to your card from the initial order. I ended up being fraudulently charged 4x comfort set, 4 x pink globes. As soon as I realized this, I immediately closed the browser and opened a new one to find Support. I wish I could say that at least support was good, but no, I was once again made several offers to try to change my mind about canceling my order. It was free gifts, and then a $72 discount. I made it clear I wanted a refund and then they said they would get in touch with me. They just emailed me now and said that they are unable to modify my order and that if I wanted to return it, I would need to pay for shipping cost. (But that the $72 discount is still on offer). I will of course return all items. I read another reviewer eventually got their refund. But this company’s practices I would say are still less than above board. I am now proceeding with lodging a complaint with the ACCC. Companies like this should not be able to operate in Australia.