JustCharlieG
I should have trusted the reviews here…
Final Edit dated 21/08/23 I have today been told I will be receiving a full refund and a "knife" as a gesture of good will. I am happy to receive this, and will add an extra star. The products have arrived today and I am happy with them so I will be happy to let this go now, but do hope they remove this feature from their website so that it doesn't happen to others. Edit dated 18/08/23: I was finally able to get the company to give me a full refund on the unwanted item. However, they are trying to call me three times a day. I am an autistic adult, I do not like the telephone. I do not want or need to speak to them. But I am pleased to get a refund on the item. I should have trusted the reviews here and my gut. When you order the globes and enter your payment details,AFTER you've done so it will push you through multiple *special offers*. Actually I don't mind that at all. I love a special offer. What I DO mind is that if you find any of the special offers interesting, and click to add them to your basket, you can't go back, and you cannot review your order at the end. If you click something you've paid for it which is absolutely shocking. I clicked on two special offers before thinking better of it only to find that when I tried to go back and change things I got a message saying "you have already placed an order and cannot place another" or words to that effect. Concerned, I emailed customer services immediately. Within a minute or two of placing this order. I've been told, it might be too late to get a refund. "I have forwarded your modification request to our warehouse team to determine if it is possible to remove the unwanted item from your order while keeping the rest of the items intact" No. I want a refund on the item I did not want to order. I notified you IMMEDIATELY that I did not want the extra. I did NOT agree to purchase the extra and was given no opportunity to review my order before it was submitted. Very very shady tactics. I will absolutely NOT be a repeat buyer nor would I ever recommend this site, no matter how good the products are, if and when I get them. This sales tactic is damaging for your brand so I would rethink it if I were you. Editing to add here that they offered me a 20% refund and a cookbook (ebook), which I declined, which the have now come back and offered me a 50% refund. Still a hard no from me.
Response from fraicheur.comAug 15, 2023
Hi JustCharlieG, Apologies for any inconvenience this situation has caused you. Kindly allow us to investigate your concern. We will initially be needing some information that we sent you a request for through Trustpilot. It will help us access your transaction record and do the necessary. Please provide the following: - Email address used to place your order - Order ID number that you can see at the top of your Fraicheur purchase invoice - Full Name used to place the order Thank you for your patience, and we patiently await your response so we may resolve your concern accordingly. Fraicheur Support Team