fraicheur.comReviews of fraicheur.com

Easy to use website and ordering. Good discounts available. Honest reviews. Good quality product (I compared this product to many others and found this company to be providing good quality above others)

Very disappointed with my purchases. I found the ice globes large and cumbersome basically too large for the face. They are not effective but gimmicky. Not worth the money even with the discount, as there are much cheaper, better brands and more practical alternatives you can purchase elsewhere with a reputable company. Be aware that when you have to return the items back to Lithuania the cost is quite high for which you are not refunded. I ended up out of pocket by £16.00 just for the postage. Update: when I returned the globes on 13.11.23 Fraicher charged me an extra £4.95 for their delivery to me. They are obviously an unprofessional company. Stay away. You have been warned. Fraicher market their items purporting to offer good deals with high reductions when in reality it is just a publicity stunt to boost their sales. They have a hard selling technique and do everything possible to discourage you from returning their products by penalising you financially for doing so. I made an error ordering from this sham company and would urge you to not make the same mistake. I have provided the invoice to show I am a genuine customer.

Only use this company if you want to be bombarded by phone calls! Despite asking not to be contacted and to be removed from their database they still insist on calling from random numbers that get blocked after every call! So much for GDPR. The product isn’t brilliant either you can buy much cheaper elsewhere UPDATE 13/11/23 if you complain about their product they still try to contact you by email offering a refund & a free gift so that you take your review down. Just had a call from the US asking for my bank details- do they think that I’m stupid? Scam company & disgusting service! Yet another number blocked! 17/11/23 and after being promised never to be contacted again - another call from an 0203 number- they are now being reported to the ICO! Avoid like the plague!

Fast processing and shipping, and solid quality product. I experienced a little mishap by not receiving the email confirmation after placing my order but their customer service was quick and helpful. Their ice globes are so good for my skin, feel luxurious and are worth the time and money. Buy the original!

It was good overall

Update: The Fraicheur team promptly contacted me about my concerns. They refunded the ice globes' cost and surprised me with a thoughtful gift as an apology. I truly appreciate their swift response and great customer service. My overall opinion is that Fraicheur is a reliable company with good quality products. However, I would advise potential customers to exercise extra caution when placing orders and recommend thoroughly reviewing their terms and conditions regarding communication methods. I recently purchased a pair of blue globes, and I'm pleased with the product itself – it has an impressive design and packaging. But, what prompts me to share my experience here is the company's marketing approach. Since I made my purchase a month ago, I've received persistent calls from their sales team, despite my clear and repeated expressions of disinterest. I can't recall ever granting them permission to contact me in this manner. These calls have become quite intrusive, especially given the bombardment of advertising emails I'm already receiving. When I attempted to unsubscribe from their emails, I found the process surprisingly elusive. For prospective buyers, I would strongly recommend reviewing their privacy policies to better understand how your information may be used and to prepare for their marketing practices

The same complaint as alot of people on here... I placed an oder for the ice globes and feel tricked into purchasing masks I did not want. I did not get to review my order before purchase and am very dissatisfied with the experience. I have emailed the company in the hope that it will be modified and dealt with swiftly... To be continued.. A week on from this issue and the company have dealt very well with it. There was a prompt refund and the product I ordered arrived today in beautiful packaging. They called me to resolve the issue and also followed up with emails of apology and are sending out a free gift. So very happy with the customer care on this. I do however feel that their website needs a major over haul to stop this from happening to other customers. I have edited my review star from 1 to 4 due to reflect their good customer care

***Edit: When Fraicheur saw my review here they have contacted me and have sent me a full refund and apologised for the issue***. I made my order on 23rd Aug of one pair of ice globes and the before checkout I was offered other products which I selected "No, Thanks" to but then their website added two sets of items, with 4 products in each so eight extra products in total, and they charged me, without any review of my basket before checkout. I then straight away contacted them through their online chat to let them know that they had added items to my basket and charged me for items that I never added. Instead of trying to help m Ela on the chat tried to sell me more items. When I pushed further for a refund I was told that she would log it as they had a team that looked after these issues. Then a few days later I received an email to say that the order had been processed and that they could not amend it. However this appears to be the case with Fraicheur, they are charging people for items they have never added to their basket. I was told all I could do was request a refund which I have done and I am waiting to hear back- but I will appear have to pay high fees to return something I never ordered! They also called me to see how my order was before I even received the order and I told the lady on the phone what had happened and she said she would look into it and call me back, which has not happened.