fraicheur.comReviews of fraicheur.com

I ordered two sets of ice globes & some gua massagers on 25/11/22 & paid just shy of £98. Fracheur terms say 1-2 days processing & 8-12 days delivery to UK. It is now 7/12/22 (12 days since my order) & when I track the order it says it is still at the packaging stage. I have now sent 4 emails but so far had no response. I am so disappointed as I already have a set & wanted these as gifts for relatives. I am now worried this is some kind of a scam. If I do not hear anything from my latest email I am going to raise a dispute with my bank. Hi Fraicheur thank you for reaching out. I have sent you the information you requested via your contact form as I am not allowed to add an email address to this review. I look forward to your response soon & will update the review following that response. Update -I have been asked to provide this update but as of yet this issue has not been resolved by any of the communications. It is now 2 weeks since the order was placed and the status still says its packaging. Fraucheur I have sent the information you requested on two occasions to the link u sent me so please check at your end. I have also sent communications to you via contact us on your website & got a response which said u could not give me an update? This is so disappointing after over a month.

Love this product, I use it every day and it feels good on my face . It is made with good quality. Great if you have a sinus problem

It was easy to order, I received my order fast, and I am very happy with the product!! Thank You Fraicheur💜💜

I purchased these because they were on offer, today I have received an £18 customs charge to pay, which I won't be paying. This isn't made clear at order stage, it should be part of the P&P then it's my choice. It's only a step away from being a scam. It was my first Christmas present purchase, looks like I'm back to not having started yet. Order number #P8XLPG Update…the response is a stock one, you can see this in other reviews. My order number is in the initial review. I said a step away from a scam.. but I think they know exactly what they are doing and are misleading people. For this I’ve changed my review from two stars to one. Further update: I went to the sorting office to give them the card and ask them to return the items to sender, they advised that £9 of the £18 is their handling charge, so if Fraicheur were transparent, they would take the £9 customs charge at point of sale, anyone ordering from the UK doesn't get their delivery until they pay £9 customs charge and £9 RM handling charge. I wonder how many people don't bother collecting them or swallow the charge but never give them repeat business? Bit of a shame to me..? **Further Update** I received an email in March 2023 to say that they have sent me a complimentary gift but didn't say what, a couple of days later I received a pretty evil looking Chef's knife in the post, delivered by Evri, you could see from the label that it had come from abroad and the UK label had been stuck on top of the original one. I went back through all my emails to check I hadn't ordered something by mistake, which I was fairly certain I hadn't as it wasn't in a style I would order. I peeled some of the label off and the tracking number matched the one quoted by Fraicheur so it did come from them????????? So I ordered Ice Globes, was mislead on customs charges, and instead of just refunding me the customs charge & RM's handling charge (or being upfront in the first place) they return the globes at their expense, then send me a knife that I neither asked for not do they sell as far as I can see? I find this a little strange personally. I emailed them to clarify what the gift was that they'd sent as they messaged me on the day to say it had been delivered, which was the same day the knife arrived, but they've never confirmed. The tracking is the same though so it is from them. Weird.

🚨If you are ordering from the UK you need to be aware that customs duty and handling will apply (£18 on my £55 order) and delivery will be delayed. Fraicheur do not make this clear when ordering (you need to read the very very small print). Edit: after posting this review Fraicheur got in touch, apologised and offered a goodwill gesture so I’ve added a couple of stars for good customer service - and the globes are really amazing 😊

It’s an easy to search website, once I ordered it came in jiffy quick time… with a lovely follow up message from customer service so much so I bought more!!!!

Happy and they handled with care

Friendly and helpful staff. Phoned me back in 24hrs and answered all my questions. Made it easy to order over the phone as I couldn’t order online as I don’t have a house number just a name. The lady I spoke to also offered me other offers they had on.