FragranceXReviews of fragrancex.com

4.421,779 reviews
Cosmetics & Makeup

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FragranceX

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About FragranceX

FragranceX is listed under Cosmetics & Makeup.

FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: fragrancex.com
Website: fragrancex.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ayman N.

Aug 7, 2026

Blocked me from using the website FOR NO REASON

I have purchased from the site before with no issues but this time they required multiple layers of authorization such as a six digit authorization code and going as far as demanding me to send them pictures of my ID and my credit card I use for the purchase. I complied with all of their unreasonable demands and they still canceled my order and ended up blocking me from using the website. I literally did nothing wrong and I was a previous customer but I will never use this website to buy cologne ever again. To make things better for me I found everything I needed for over $100 cheaper so I was able to get even more cologne for the price. Buying my car wasn't even this hard. Their customer support is the worst I've ever experienced. They would not provide me a reason for refusing to sell to me and even acknowledged that I was fully authenticated and funds have been verified but they had canceled my order anyway after telling me everything was cleared to go through. I asked their customer service what I need to do to get my order through and if they could provide any direction whatsoever because I didn't do anything wrong and they ignored all of that and said I was trying to get internal information and confidential company policy information from them. Are you kidding me?? If you are thinking of using this website to buy cologne just know that you can get it elsewhere for a lot cheaper and you get the same quality product. I highly recommend fragrance net, perfume spot and fragrance shop for a smoother shopping experience faster shipping and the same quality products for no hassle. I did try to submit a formal complaint with fragrancex but they completely ignored it and ended up blocking me from the website. Completely unprofessional which is why I am here!!!!

Response from FragranceXAug 7, 2026

Hi Ayman! We are sorry to hear about your experience and understand how frustrating it must have been to go through multiple verification steps and still have your order canceled. Our payment and security procedures are in place to help protect our customers and prevent unauthorized transactions. However, we understand that the verification process can feel inconvenient, especially for returning customers. We appreciate the time you took to share such detailed feedback, and we are sorry that we were unable to provide the experience you expected from FragranceX.com. 💫 We value your previous business and regret that this experience has affected your confidence in us.