Luã H.
Order stolen by their fault
I bought nishane colognise saffron from them and was very excited to receive. I did put my order to be delivered on a parcel locker nearby as my building has over 200 apartments and often packages left on the lobby get stolen. Got emailed by them saying that they cannot deliver to a parcel locker, so i gave my address with the condition that it wouldnt be left unattended on the lobby, if im not home at least they get it taken to the reception on my building. So turns out they just delivered throwing on the lobby and not even photos of the item delivered was provided. Also i was at home at the time and didnt get my intercom ringed, neither people on the reception know about it. Still waiting my emails answered so at least I can get a refund on this, its unacceptable that a company this big uses such a low quality delivery company. Pretty sad about this as I loved to shop at their website and until this all the other experiences were amazing. Not to mention my first delivery was taken to a parcel locker, idk why they changed this and know much less why would they change for something worse.
Response from FragranceXAug 11, 2026
Hi Luã! Thank you for sharing your experience. We are very sorry to hear about the delivery issue and understand how upsetting it is, especially after you specifically provided instructions to help prevent the package from being left unattended. We also understand your disappointment as a returning customer who previously had positive experiences with FragranceX.com. Please contact our Customer Service team with your order information so we can review the delivery details and assist you with the appropriate resolution. 📦 We truly appreciate your continued support and hope we can make this right for you.