FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tenchoy B.
My first purchase was great delivered on time.
Response from FragranceXOct 12, 2026
Hi Tenchoy! Thank you for giving us a try! We're happy to hear that your first purchase arrived on time and provided a great experience. We hope to serve you again soon!
Shelly M.
Love your products they get here fast and they smell awesome
Response from FragranceXOct 12, 2026
Hi Shelly! Thank you for your lovely feedback! We're so happy you enjoy the wonderful scents and fast delivery. We look forward to helping you find more fragrances you love! ✨
Gerard H.
Didn’t receive it.
Response from FragranceXOct 12, 2026
Hi Gerard! We're sorry to hear that your order has not arrived. We understand how frustrating it is to wait for a delivery that you haven't received, and we apologize for the inconvenience. Please contact our customer service team with your order details so we can review the shipment and help determine the next steps. Thank you for bringing this to our attention.
Saul C.
No cumplen con los tiempos de entrega!
Response from FragranceXOct 12, 2026
Hola Saul! Lamentamos que tu pedido no haya llegado dentro del plazo esperado. Entendemos lo frustrante que es esperar una entrega que se retrasa y te pedimos disculpas por las molestias ocasionadas. Por favor, comunícate con nuestro equipo de atención al cliente con los datos de tu pedido para que podamos revisar el estado del envío y ayudarte. Agradecemos tus comentarios y la oportunidad de atender tu situación.
J B.
Shipping is horrendous. When you speak with customer service thet are indifferent and yell you to be patient. Took over a week for my order to process to begin shipment. Never again!!!
Response from FragranceXOct 12, 2026
Hi J! We're sorry to hear about the delays with your order and that your interactions with our customer service team left you feeling that your concerns were not taken seriously. We understand how frustrating it is when an order takes longer than expected to process and ship. We sincerely apologize for the inconvenience and for the experience you described. Please contact our customer service team with your order details so we can review what happened and assist you further. Thank you for sharing your feedback.
Raymund
I've been purchasing fragrances with this company I found their prices competitive and they have a wide selection! I found then to be reliable with an excellent customer service support, they were quick with replies to my queries and were pleasant and professional! I highly recommend FragranceX to anyone reading this feedback.
Response from FragranceXOct 12, 2026
Hi Raymund! Thank you for your thoughtful review and recommendation! We're delighted that you appreciate our selection, competitive prices, and customer service. Your trust means a great deal to us. We look forward to continuing to provide you with a great shopping experience!
Rafael V.
I purchased a fragrance and there two issues with it. One, it appeared that the bottle was leaking and the fragrance did not had the scent it should have. I called customer service, they requested some pictures and FragraceX replaced my cologne. I am very satisfied with my second one. Thank you!
Response from FragranceXOct 12, 2026
Hi Rafael! Thank you for giving us the opportunity to resolve the issue with your original purchase! We're sorry for the initial inconvenience, but we're delighted that the replacement met your expectations. We truly appreciate your patience and hope you continue enjoying your fragrance!
Conroy C.
Received on time and rhe product is authentic
Response from FragranceXOct 12, 2026
Hi Conroy! Thank you for your feedback! We're glad your order arrived on time and that you're happy with the authenticity of your fragrance. We look forward to serving you again soon!
