Katiana R.
DO NOT BUY HERE
Ordered a fragrance. Received it. Sprayed it once. Hated it, packed it, and returned right away. FRAGRANCEX didn't issue a refund within a reasonable time, guys Im talking a full week. I had to have PAYPAL go after them. And FRAGRANCEX waited til the very last day of the claim, and did not issue a refund. PAYPAL had to just issue me the refund instead. So buyers beware of their malice, and hostility and illintent Just plaint, they want to stick-it-up-you-know-where. I will never purchase from Fragrancex again and I encourage you to do the same. Youre better off with FRAGRANCENET, THE PERFUME SPOT. Reliable, and professional. Not emotionally driven, poor customer service.
Response from FragranceXOct 12, 2026
Hi Katiana! We're sorry to hear about your frustration with the return and refund process. We understand how disappointing it is to feel that your concerns have not been handled in a timely manner. We apologize for the inconvenience and understand why this experience has affected your trust in our service. We would appreciate the opportunity to review your return and refund concerns. Please contact our customer service team with your order details so we can look into the matter further. Thank you for bringing this to our attention.