FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX reviews

21,779 approved reviews, newest moderated first

Tim C.
Feb 15, 2023
The order arrived without issue
The order arrived without issue. Thanks
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christian anthony G.
Feb 15, 2023
this is one the best online seller for…
this is one the best online seller for perfume...legit product in a good price...thank you fragrancex for my first purchase...more power
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Ahmad A.
Feb 15, 2023
Broken fragrance + No money back
I'm from Saudi Arabia. I received a broken fragrance on 12/1/2023. I requested a refund, and they asked me to return the fragrance to them for inspection. I printed out the return label from their website and sent it to them on 17/1/2023. Their fragrance is now at SMSA warhorse in Riyadh since 18/1/2023. Their guy in Riyadh called Michael Dela Cruz has not come to the warehouse to take it. I sent many emails to them asking to call that guy to go to the warehouse, or they should change the return label so I can send it to their store in the USA. They have not replied, and at the moment, I don't have the fragrance or my money. The customer service is so poor and helpless.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you. A supervisor has reached out to you personally to explain. Please contact us at [email protected] so we may assist further with this. Have a great week!
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Brian C.
Feb 14, 2023
Placed a hold on my order
This company placed a hold on my order because they wanted a verification code from my bank. I called them and tried to verify my order, but their staff insisted that I call my bank to get a code: worst customer service and bad experience. It is very frustrating to deal with this organization.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of.Please note that this is not made to be difficult for the customer it is made to protect the card holder. I completly understand that this can be frustrating especially when the bank employees sometimes do not know what this authorization code is. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
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Brian B.
Feb 14, 2023
Shipping issue
I ordered 2 bottles of Dunhill Fresh for Valentines Day and paid for it with G-Pay. On the summary page I noticed that they were shipping to an old address. I went in and updated it immediately. It showed the address was successfully updated. The order never arrived so I called only to be given the run around. They explained that even though I made the change immediately, their system doesn't update that quickly. Never the lest, the product was shipped to the old address. The customer service department explained this to which I responded, how would I know this and how your website shortcoming should be a problem for me as a customer. I asked to speak to a supervisor only to be told that that wasn't possible. I buy lots of fragrances but I will not be buying from Fragrancex.
Response from FragranceXFeb 17, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that we shipped this order to the address that was entered at check out. Please note that we send confirmation emails showing the ship to address for this reason. So customers confirm the address they provided. Please note that you may have updated your account but that was after the order was placed. The order doesnt update because the account was updated. You would have had to contact us directly to change the address. Unfortunalt by the time you did contact us the order was alrady shipped and we can not modify the address when it is has left the warehouse. As a one time courtesy we have went ahead and reshipped out a new order for you to the address that was updated in your account. We are truly sorry for the frustration this has caused. Have a wonderful weekend!
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Rema
Feb 13, 2023
Beyond happy!
I was hesitant to order this scent, since I know it is very difficult to find in retail stores other than high end boutiques, however I ordered it and am so happy and impressed with the authenticity of the product and quality. The scent is amazing and I couldn't be happier that I now have a place to order all of my Guerlain perfumes.
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HASSAN A.
Feb 13, 2023
Extra Amount Charged
I was ordering from this website from 10 years, everything was perfect until my last order, I got charged extra amount on my credit card I contacted customer care and no one replied to me while my order still processing from 4 days still didn't shipped yet
Response from FragranceXFeb 15, 2023
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Please note that you clicked on the yes button for the upsell of the lacoste item. Please also note that you placed this order on Saturday morning. We are not here on the weekends.We came in Monday and your order was shipped before lunch. We also respond to emails in the order that we receive the emails in. We did infact get your email and it was responded earlier this morning. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
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Stephen W.
Feb 13, 2023
The prices are great and the service…
The prices are great and the service and the time it takes to get here is great
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