FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing21,779 approved reviews, newest moderated first
Lina F.
Price is right and the shipment was so quick.Im happy what I've ordered the scent was lovely Thank you
Response from FragranceXNov 7, 2023
Hello! Thank you for your outstanding 5-star review! We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!
Joyce W.
I received my order and I was surprised at the size of the perfume. It was a bargain for the price I paid. I will definitely be reordering again from Fragance X.
Response from FragranceXNov 7, 2023
Hello! Your 5-star review is truly appreciated! We're grateful for your support and thrilled to hear about your fantastic experience. We can't wait for your next order!
Ownbitcoin
Worst company I ever dealt with! I received the product relatively quick but the product is a cheap version. I had at least 5-6 bottle of this parfum in the past and all lasted long. This one you can't smell even after 1h, it's so bad but this is not the worst part. I sent the parfum back on 7th of August, I contacted DPD they confirmed that the parcel has been delievered on the 9th of August, so basically 3 months ago. I sent many email to Fragracex asking for the refund but they keep telling me that they haven't received the parcel to their other location, because they send from one of their location to another in bulk, but honestly.. who care how they handle they returns if you don't have your money back. If it's like 2 weeks delay, okay fine. But are they really expect their customer waiting for months and months for the refund? Totally unaccaptable. I'm taking legal actions now and contacting consumer protection, and it's not just about the money, but they have to be accountable and they have to show some respect to their customers!
Response from FragranceXNov 2, 2023
Hello, I genuinely apologize for the inconvenience you've experienced with your recent return. We take such matters seriously and are committed to helping you resolve this situation to your satisfaction. I've verified that the returned package is currently at the UK return hub, and I've just processed a refund to your PayPal account. The funds should be visible within a few minutes. If you have any other questions or concerns, please don't hesitate to reach out to us.
daking
Fast shipping and great product!
Response from FragranceXNov 2, 2023
Hello! Thank you for your outstanding 5-star review! We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!
Idalia R.
Excelente 👌
Response from FragranceXNov 2, 2023
Hello! Wow! Thank you for the glowing 5-star review. Your support is invaluable to us, and we look forward to your next order!
Jemika N.
I like this site. Only problem is one of my items came broken. But that was a one-off experience. My other orders and items were fine.
Response from FragranceXNov 2, 2023
Hello, Thank you for your review! We greatly appreciate your support and are sorry to hear about the damaged item. Please do not hesitate to reach out to us when you have an issue with your order, we are here to help! Have a great day!
Donna T.
Don’t like it fragrance not lasting
Response from FragranceXOct 31, 2023
Hello, Thank you for your review. We value your feedback and regret to hear about your product dissatisfaction. If you prefer not to keep the item, please consider utilizing our 30-day return policy. You may reach out to our Support team at [email protected] or download a Return Label directly from your account. Hope this information helped. Have a wonderful day!
customer
I like strong smell.. the smell don’t lost long. Five minutes and you don’t smell it anymore
Response from FragranceXOct 30, 2023
Hello! Thank you so much for dedicating your time to reviewing our products. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered with the item. If you do not wish to keep the item received, we encourage you to take advantage of our 30-day return policy. Please contact our Support team at [email protected] for further assistance. Have a great day!
