FragranceXReviews of fragrancex.com

I've just received my first order from Fragrance X, Elizabeth Taylor Gardenia - excellent authentic scent, carefully packaged, fantastic value for money! Thank you and I will certainly shop with you again!

The worst customer service, they do not stand behind their products, they promise one thing, and then do another and have comprehension issues, when explaining situations, and in writing. I ordered two bottles of perfume that were delivered in my landscaped Hedges and the delivery person did not ring the doorbell so I had no idea that there was a hidden package in my landscaping. The sprinklers went on it rained and when I went out to get the mail, I just happen to notice the package. The box was collapsed. There was nothing to salvage and it was dirty full of bugs and dirt. The perfume bottle packaging was wet. I took pictures called customer service and said I can’t bring the packaging in the house but I’ve taken a picture of the shipping label in the box, they said that’s fine I said OK I’m going to throw away the box. They told me that they would provide compensation or replacement. I’ve been asking for a replacement for almost 4 months. Then later they blamed me and said I needed the packaging and I should’ve filed a complaint which I did I just didn’t have the packaging , the person I spoke with told me to open up the perfume box I opened up the perfume boxes, and one of the top off, and the container was discolored, which means the perfume has leaked out to discolor the bottle, then proceeded to ask me some of the same questions over and over that Did not make any sense. I have phoned numerous times and each person tells me I can’t speak to a supervisor I have to deal with the first person I spoke with who is in capable of handling the situation. Then I explained it in detail again today and I got a response blaming me again And telling me I should’ve filed a claim which I did and they contacted the shipper. I didn’t arrange the shipping they’re not willing to provide me compensation or a replacement and I want to replacement a perfume bottle has been opened. It can go bad I have no idea how they stored these items and they told me that items are triple check three times before they’re shipped. Well how did the bottle top come off? How is it discolored and why am I having so many problems with the company that told me they would take care of it and they have not. It’s been a total time waster and I paid for two bottles of Creed perfume. If you order and you don’t have a problem, then maybe this is an OK company but if you have a problem they’ll make it your problem. The customer service has been terrible. The delivery was terrible and the condition of the items I ordered were in poor condition and I probably rotten. A bottle is discolored. That means that it has leaked. Fragrance X has been terrible to me, and not honorable based on what they told me the day of delivery and four months later and counting. I would not recommend buying a gift from this company, otherwise the recipient could be dealing with a nightmare, they do not have proper customer service and they do not allow you to speak to someone who could handle your situation or supervisor. They just send you back to the original person that caused the issues.

Easy to order and received my order within a few days.

It is very convenient to shop from here, easy to find whatever you want, easy to pay and fast delivery.

Fast shipping and GREAT PRICES. Highly recommended!

Affordable price, speedy delivery.

The items were received swiftly and in satisfactory order

After 2 mothy i received my package. Now i'll try pay my account this perfum. Now i learned than better not use fragrance . We bought, but received after a long time. Never more i buy in this APP. MY FRAGRANCE CAME. THANK'S