FragranceXReviews of fragrancex.com

I made my first purchase on FragranceX for a perfume I have worn for years. The advertised picture is for the more expensive EDP but when you go to order, it is a tiny picture that you dont realize is for the cheaper EDT (pic1). They don't even sell the more expensive EDP version. I can go to multiple places and get the EDT version cheaper (pic2). I wrote the company and was advised "It's always a good practice to read the label of the perfume carefully before making a purchase to ensure it matches your expectations." My response would be it is always good business practice to put the actual picture of what you are selling and not a picture of a product that is not even available. Sephora, Macys, Walmart, etc dont seem to have this problem and use false advertising when selling and ONLY use picture of what they are actually selling. Shoddy and deceptive business practice. Will be returning.

Good quality of products. Perfect delivery time. Reasonable prices.

I regret to find myself in the position of having to write this review on Trustpilot, as my attempts to resolve an issue with Fragrance X have been met with frustration and disappointment. Furthermore, I wish to highlight a highly unprofessional incident that occurred during my phone calls with the customer service representative. I initially contacted Fragrance X regarding an issue with a fragrance purchase that I made from the UK, intended as a gift to someone in the UK. The fragrance bottle I received was not as expected; it was half empty, which was an embarrassing situation as I had planned to gift a complete and unopened bottle. I contacted Fragrance X multiple times by email which was prolonged for 2 weeks and then after not recieving a reply i had to phone from the UK not once, not twice, but three times, in an attempt to resolve this matter. During these calls, I was promised that I would receive a follow-up contact with a proper resolution to the issue. Regrettably, I have not received any such communication, nor has my concern been properly addressed. The lack of responsiveness and the failure to rectify the situation are deeply disappointing, especially considering the national nature of my purchase. In addition to these issues, I must highlight that during my last phone call with the customer service team, I was on the line for approximately 20 minutes. The call incurred significant costs, roughly estimated at £60. This is an additional and considerable financial loss that I have incurred as a result of this issue. What further compounds this disappointing experience is a highly unprofessional incident that occurred during the last phone call. I would like to bring to your attention that the supervisor on the call audibly burped without muting himself. This incident is unacceptable and reflects poorly on the professionalism and service standards of Fragrance X. The lack of resolution, combined with the unprofessional conduct during one of the calls, leaves me feeling frustrated and ignored. My trust in Fragrance X as a reputable business has been severely shaken. I hope that my experience serves as a cautionary tale for potential customers who may encounter similar issues in the future. In such cases, it is vital to have effective customer service and maintain a professional demeanor throughout interactions with customers. Unfortunately, my experience has been far from the standard expected. I urge Fragrance X to reevaluate its customer service procedures, communication practices, and professionalism in interactions with customers. The lack of attention, proper resolution, and the unprofessional behavior during phone calls have left me with a deep sense of disappointment. Sincerely, Sava

very good in quality

Was delivered in a pleasant time and manner.

Just what i wanted st an affordable price and shipped on time and delivered will order again recommended

The smell is nice but too strong for me. I'll give them to my daughters as Christmas gifts.

Easy to use website, fast shipping and package arrived in good shape. Fragrances smelled great!