FragranceXReviews of fragrancex.com

This was great to order from i have ordered from this company two times now an both times have been good fast shipping an the price can't be passed up

Ich weiß nicht, warum Leute sagen, dass der Kundenservice dieses Unternehmens schlecht ist. Für mich war er jedoch großartig

Fast shipping. Good product.

This company has some of the worst customer service I have encountered. So if you shop from them, pray that nothing goes wrong with your order. I placed an order and after a week of getting no updates, I contacted them and they told me that they didn't actually have the items in stock. They held my money for a week and who knows when they would've refunded me if I hadn't contacted them. I also lost about CAD$9 as a result of their incompetence because of currency conversion fees on my credit card.

I ordered a Calvin kline gift set as a birthday present. Fragrance X cancelled my order without contacting or informing me. 2 Weeks went by and I contacted them to find out where the order was, they told me it was cancelled. First and last time ordering from them.

I have also reviewed this company's shipping in a negative light, but now that I actually received my products, I am so aghast I cannot adequately convey my disappointment. I ordered three fragrances, two of which I have empty bottles of from the manufacturer to which to compare, and one to which I had a sample to compare. These scents that I ordered are NOT the real thing! I strongly suspect that the pump may come loaded with real perfume, but after a few sprays, it becomes clear that what is in these bottles is mostly alcohol and water. Not only is the color not quite exact, but in particular the Jimmy Choo women's is nothing even remotely close to what Jimmy Choo actually smells like. At first I thought it may have turned in the bottle, but when I investigated the other fragrances I ordered, the Eternity smelled ok at first, but a few sprays in and the actual Eternity scent is gone and doesn't last on skin. The Halloween the color is slightly too bright and the bottles are different, I won't disclose exactly how because I am not trying to make a fake better by telling them where they screwed up! I am so furious that I cannot even compose an email to them right now, so my husband is happily taking over the customer service process in hopes of a refund for these FAKE bottles that they are selling. I wish I had saved the packaging to take to a department store to compare, but I didn't expect that this would be a problem that I would ever encounter, so I threw it away when they arrived a couple days ago. They have responded to my review, and I am uncertain as to why they would think that whether or not this would be the first time I had ordered from them would be relevant, but it's IRRELEVANT. These bottles are unequivocally NOT the same as those that I have in my cabinet FROM THE MANUFACTURERS and there is absolutely no resolution. For one perfume to have a bottle change would be one thing, but all three having issues? Not a coincidence!!! I have two of the boxes dug from the garbage for them but do not have the third and I expect my money refunded IN FULL, INCLUDING SHIPPING as I have been sold FAKE products and I WILL be contacting the manufacturers directly as well because these are brands which I have used and to whom I have been loyal for over a decade except for the Jimmy Choo which is newer to me, but I am not ignorant as to the quality of the product I expected and did not receive from this company. Again, do not order from here, you are buying a primed pump fake!

It was easy to order and it arrived in a timely manner.

I DOUBT FOR 6 DAYS WITHOUT SHIPMENT ACTIVITY UPDATE. For 4 days daily update has been posted in the FRAGRANCEX portal and the last message was “WAITING FOR PICK UP” by courier SMSA (with AWB No.) and nothing more….after that I started to doubt for 6 days without shipment activity update and I sent several follow up to the FRAGRANCEX customer support service and replied on time. On the 11th day shipment activity update posted and my order was released from SAUDI costume at 1:33pm and I received my order after 6 hours. Thank you FRAGRANCEX to meet my expectations, I received my order within the lead time period of 12 days and the products packed safe and authentic. But for FRAGRANCEX, I highly recommended you to update daily shipment status in your portal and the courier portal to satisfied your customer and to avoid to think doubtful transaction and to minimize costumer bad reviews where in fact we received our order.