FragranceXReviews of fragrancex.com

Response from FragranceXApr 12, 2024

Hola Verónica, Veo que su pedido está actualmente cancelado porque no pudimos verificar sus detalles de facturación. Le enviamos un correo electrónico solicitándole el código de verificación de su banco, pero nunca recibimos respuesta y es por eso que se canceló el pedido. Si lo desea, puede continuar y realizar un nuevo pedido. En caso de que tenga preguntas adicionales, no dude en contactarnos.

Response from FragranceXApr 9, 2024

Hello Nestor, I apologize for the inconvenience caused. Depending on the manufacturers, they may choose to round up or down the oz size, giving us a 3.3oz or 3.4oz, for the same ml quantity. We hope you choose to stay with your order however you are more than welcome to return the items, as advised. Kindly note that the return is free, since you are in the USA. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXApr 18, 2024

Hello! Thank you for your outstanding 5-star review. We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!

Response from FragranceXApr 8, 2024

Hello, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product. If you find that the item with the open box doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy. Our Support team at [email protected] is readily available to assist you through the process. We hope this information proves helpful. Wishing you a wonderful day!

Response from FragranceXApr 18, 2024

Thank you so much!

Response from FragranceXApr 18, 2024

Buenas tardes, ¡Gracias por compartir tu experiencia con nosotros en Trust Pilot! Nos alegra saber que tus compras y envíos han sido satisfactorios. Agradecemos tus sugerencias y seguimos comprometidos en mejorar nuestro servicio. ¡Esperamos verte pronto en tu próxima compra!

Response from FragranceXApr 3, 2024

Hello Gerald, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the situation presented. Unfortunately we were not able to conclude that the bottle was damaged during transit as the package/box shows no signs of leakage or damage consistent with the damage presented. Nevertheless, we will take a second look at the images provided and if needed, follow up via email. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXApr 2, 2024

Hello Anna, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret your experience with us. From the emails received from your end, we can confirm that you received the package from us. However, you advised that an item was missing. I also see that you reached out to PayPal in regards to this matter. Rest assured that we will be in touch with PayPal to sort this out as quick as possible. In case you have additional questions, please do not hesitate to contact us.