FragranceXReviews of fragrancex.com

4.421,779 reviews
Cosmetics & Makeup

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FragranceX

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About FragranceX

FragranceX is listed under Cosmetics & Makeup.

FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: fragrancex.com
Website: fragrancex.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Esther G.

Apr 18, 2024

It's been over a month and I can't receive the item I ordered

I placed an order on the 12th March 2024. Out of the three perfumes ordered, one was incorrect. They told me that I needed to ship it back to them in order for them to begin the process of sending the correct perfume. Because I needed to get it quickly, I decided to keep the wrong perfume and repurchase the one I was supposed to get (and an additional perfume as well). The new items were supposed to arrive on a specific day and did not. I reached out to them to let them know that I noted a shipping exception error when tracking it. After two days they told me that my package was lost. They said I had two options, get a refund or have it reshipped. I wrote asking if it could be reshipped but expedited. Lo and behold the next day I receive a message that they have issued a refund, which will take up to 5 days to be received. So from the 12th of March to now I have been unable to receive an item that I purchased. I now have wait to recoup my funds before trying to acquire the item, which was meant for a special gift. Although their customer service is responsive they are not able to have solutions that truly take the customer, their circumstances and time into consideration. This is unfortunate because my first order with them went smoothly. Things just went downhill from there though. Customers seem to be seriously inconvenienced for their mistakes and they don't seem to care much.

Response from FragranceXApr 18, 2024

Hello Esther, Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered. Unfortunately we were unable to reship the order as the items available for one of the perfumes in your order were allocated to other orders at the time, however we provided a prompt refund for the order amount. As for the incorrect item, we apologize for the situation. Please note we will be reaching out to you via email to compensate you for keeping the incorrect item received. If you need further assistance, do not hesitate to contact our support team at [email protected].