Charged card, didn't send the products... I'll never buy from you again!
Response from FragranceXApr 16, 2024
Hello Dawn,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
I verified your order and I can confirm that it has not been charged.
When your order was placed, an authorization was initiated on your card. What you are seeing against your account is a pending authorization, not a charge. Depending on your bank, authorizations can drop from your account within one to ten business days.
I apologize for any inconveniences this might have caused you.
Please don't hesitate to reach out back to us if you have any further questions or concerns.
TA
Tanya A.
Y'all had me fragrance
Y'all had me fragrance at a great price and I got it quickly.
Response from FragranceXApr 18, 2024
Thank you so much!
CT
Clifton T.
The product arrived as advertised!
The product arrived as
Response from FragranceXApr 18, 2024
Perfect, thank you so much! :)
RK
Roman K.
I bought form fragrance x a couple…
I bought form fragrance x a couple months ago and spent around $250. I had accidentally given the wrong email in my order and could not verify my order. It ended up getting cancelled so I asked for a refund and was told I would get one in about a weeks time. It’s been a month and I haven’t received a refund. Will not be buying from them again.
Response from FragranceXApr 15, 2024
Hello Roman,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Unfortunately we were unable to charge your card. We sent you 8 emails asking for additional information but you never replied to us, as such, order had to be cancelled.
Kindly note that we never charged you and therefore there is no refund to be done from our end. We would advise you to please reach out to your financial institution for further details on this transaction.
In case you have additional questions, please do not hesitate to contact us.
GG
Gabriel G.
I order couple of parfumes in December…
I order couple of parfumes in December and unfortunately one was broken (the plastic cup) I send it back and since January never received the refund.I contacted the company couple of times through email and always i have been lied.they told me we still wait the return to arrive to our depo” but i have confirmation that return arrive in 15 January.they don’t want to refund me…never buy from this company again
Response from FragranceXApr 15, 2024
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Allow me some time to check this internally. Updates will be provided via email.
In case you have additional questions, please do not hesitate to contact us.
DB
Delano B.
Package came exactly as described and…
Package came exactly as described and was boxed well.
Response from FragranceXApr 18, 2024
Perfect, thank you so much!
AS
Angie S F.
It's a great price
It's a great price
Response from FragranceXApr 18, 2024
We are glad to hear that! Thank you so much!
JO
Jefersson O.
No generan guía para devoluciones
Pasaron mas de 20 días y me llego un perfume falso sin caja original sin tapa su olor no era el original solicite la devolución, realice un video de la caja cuando llego, les comunique y como la compra se realizo desde Colombia me piden que se las envié a una dirección en estados unidos pero ellos no me generan el numero de Guia, y yo no puedo enviarlo sin ello ya que por ser un perfume se requiere de unan licencia para yo poder realizar el envio es un producto restringido por casi todas las transportadoras internacionales por lo que se requiere que deba tener una cuenta con la transportadora y para ellos se requieren licencias y perfumes para el envió internacional, no me generan una guia para devolverlo para que ellos se queden con la venta pero para enviarlo si no tienen ningun problema ya que les esta dando dinero, espero que por aca puedan brindarme un apoyo por parte de fragancex ya que yo crei que era una empresa seria, solo necesito que me generen un numero de guia para la devolución y yo asumo los gastos de envio
Response from FragranceXApr 12, 2024
Hola Jefersson,
Lamentamos sinceramente cualquier insatisfacción que haya experimentado con su pedido reciente. Asegurar la autenticidad y calidad de nuestros productos es de suma importancia para nosotros, y queremos asegurarle que todos nuestros artículos son 100% auténticos.
Lamentamos escuchar que no está completamente satisfecho con su compra. Si desea devolver el artículo, no dude en enviarlo a nuestra dirección en EUA. Sin embargo, en este momento, no ofrecemos etiquetas de devolución para envíos desde Colombia.
Si encuentra alguna dificultad con los transportistas que aceptan el paquete, le recomendamos que se comunique con un Agente de Carga (Freight Forwarder) que se especialice en el envío de artículos a EUA. Deberían poder facilitar el envío para usted.
Una vez más, nos disculpamos por cualquier inconveniente que esto pueda haber causado. A continuación, encontrará nuestra dirección de devolución:
FragranceX.com Returns
Order # XXXXXXXXX
5 Plant Avenue
Hauppauge, NY 11788, USA
Si tiene más preguntas o inquietudes, no dude en ponerse en contacto con nosotros. Apreciamos su comprensión.
