FragranceXReviews of fragrancex.com

Response from FragranceXJul 1, 2024

We are glad you were satisfied! Thank you!

Response from FragranceXJun 26, 2024

Dear Anna, Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the damage to the label on your perfume bottle. We understand that even though the perfume itself is intact, the presentation of the product is important, especially for luxury items. We are offering a $10 refund to compensate for the damage to the label. Alternatively, you are welcome to return the product for a full refund, though please note that we currently are unable to provide a pre-paid return label. We aim to provide clear and fair solutions to all our customers, and we appreciate your understanding in this matter. If you have any further questions or need assistance, please do not hesitate to contact us at [email protected].

Response from FragranceXJun 26, 2024

Hola! Lamentamos mucho escuchar sobre las dificultades que has experimentado con tus pedidos. Por favor, ponte en contacto con nuestro equipo de soporte al cliente enviando un correo electrónico a [email protected] con los detalles de tus pedidos. Esto nos permitirá investigar lo sucedido y trabajar para resolverlo lo más pronto posible. Agradecemos tu paciencia y esperamos poder solucionar estos inconvenientes a la mayor brevedad.

Response from FragranceXJun 27, 2024

Hello! Thank you for your outstanding 5-star review. We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!

Response from FragranceXJun 25, 2024

Hello Hanyahm, We apologize for any inconvenience you have experienced. Our priority is to ensure the security and safety of all transactions made through our website. Please contact our customer service team at 1-888-557-3738 or [email protected] for further assistance and to discuss this matter in more detail. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Samantha, We apologize for the inconvenience you have experienced. According to our records, your order placed on June 12th was canceled on June 18th after we were unable to verify your billing details. One of our support specialists confirmed that the pending authorization would be released within 1-10 business days (excluding weekends and holidays) from the date the order was canceled. This timeframe can vary depending on your financial institution. We can assure you that your card has not been debited for this transaction. For more information, we encourage you to get in touch with your financial institution to get an accurate timeframe of when the pending authorization will disappear. If you have any further concerns, please contact our customer service team at [email protected]. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Fitim, We're very sorry to hear you weren't completely satisfied with your most recent order. We stand by the quality of all the products we sell and can assure you that all our fragrances are 100% authentic and brand-name products, sourced directly from the manufacturers. According to our records, we see that you have been in touch with one of our support specialists via email, who provided you with return instructions for your order. Please feel free to send back the return at your earliest convenience. We will promptly notify you via email once your return has been received and a refund has been credited to your original form of payment. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Ammar, We appreciate you bringing this to our attention. We would love to assist you with your request and make things right for you. Could you please send us an email at [email protected] and reference this review/message as a point of reference? Our team is here to help and ensure your satisfaction. Thank you for your understanding and we look forward to resolving this for you.