FragranceXReviews of fragrancex.com

Response from FragranceXJun 12, 2024

Thank you so much!

Response from FragranceXJun 12, 2024

Thank you so much for your trust and apologies for the delay in the delivery!

Response from FragranceXJun 10, 2024

Hello Donovan, Thank you for taking the time to review our services. We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced. After reviewing your order, we can confirm that it was shipped to the address provided at checkout. Since the package is currently with DPD, we recommend contacting them directly to explore the possibility of rerouting the package to the correct address. Their customer service team should be able to assist you further. If there is anything else we can do to help, please don't hesitate to reach out to us.

Response from FragranceXJun 10, 2024

Hello Joan, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction you experienced with your product. Please be assured that we exclusively carry 100% authentic and original brand name products. We do not sell counterfeit items. I see that we received your return in the USA last week and have already processed the refund to your PayPal account. Kindly note that on returns, we are unable to refund shipping costs (shipping fee and taxes to clear shipment in the destination country). We apologize for any inconvenience this may have caused. If you have any further questions or need additional assistance, please do not hesitate to reach out. Wishing you a wonderful day!

Response from FragranceXJun 12, 2024

Thank you so much!

Response from FragranceXJun 10, 2024

Hello Katrese, Thank you for sharing your experience and for your continued trust in our products over the years. We're thrilled to hear that you find our colognes and perfumes to be top-notch and authentic. We apologize for any inconvenience caused by the shipping process. While we aim to ensure timely deliveries, we understand that the use of Pitney Bowes for shipping to USPS may have caused some delays. Your feedback is valuable, and we will certainly look into improving our shipping methods to enhance our customer experience. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your understanding and support.

Response from FragranceXJun 12, 2024

Hello! Thank you for your outstanding 5-star review. We greatly appreciate your support and are delighted to know that you had an exceptional experience with us. We look forward to your next order!

Response from FragranceXJun 12, 2024

Thank you!