FragranceXReviews of fragrancex.com

Response from FragranceXJul 8, 2024

Thank you!

Response from FragranceXJul 3, 2024

Dear Shahaf, Thank you for your feedback. We are truly sorry to hear about your experience and understand your concerns. At FragranceX.com, we take the authenticity of our products very seriously. We only source our perfumes from reputable suppliers and stand firmly by the quality and authenticity of our items. Counterfeit products are not something we tolerate, and we have strict measures in place to ensure the integrity of our inventory. Regarding your return, we regret to inform you that we currently do not provide return labels for your region. However, you are more than welcome to return the item at your convenience, and we will ensure that your refund is processed promptly upon receipt of the returned product. We value our customers and their satisfaction is our top priority. If you have any further concerns or require assistance with the return process, please do not hesitate to contact our customer service team directly at [email protected]. We are here to help and resolve any issues you may have. Thank you for bringing this matter to our attention and allowing us the opportunity to address it.

Response from FragranceXJul 2, 2024

¡Hola! Muchas gracias por dedicar su tiempo a revisar nuestros servicios. Apreciamos sinceramente sus comentarios y nos gustaría expresar nuestras disculpas por cualquier insatisfacción que pueda haber encontrado. Puedo confirmar que la solicitud de un código de verificación es legítima. Simplemente necesita llamar al departamento de servicios comerciales (no al equipo de atención al cliente habitual) y solicitar el código de 6 dígitos que verifica la transacción. Esta es una medida de seguridad para garantizar que la transacción sea autorizada por usted. Tenga en cuenta que sólo el titular de la tarjeta podrá obtener esta información de la institución financiera. Puedo ver que su pedido está cancelado actualmente y no se le cobró por ello. En caso de que tenga preguntas adicionales, no dude en contactarnos en [email protected]. ¡Qué tengas un lindo día!

Response from FragranceXJul 2, 2024

Hello Sergey, Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction. Kindly note that we initiated a reshipment for the missing items, however, we ran out of stock for 1 of them. Due to this, we proceeded to refund you for both items instead. In case you have additional questions, please do not hesitate to contact us.

Response from FragranceXJul 1, 2024

Great, thank you!

Response from FragranceXJul 1, 2024

Thank you so much!

Response from FragranceXJul 1, 2024

Hello Sharon, Thank you for taking the time to share your thoughts. We apologize for any confusion caused. Please note that our maximum discount is 15%. Any other coupons you may have encountered are not issued by FragranceX.com. For international orders, a phone number is required for the carrier to contact you if necessary. I see that a phone number has been added to your order, which is now awaiting packing. If you prefer not to receive your order, you can cancel it directly through your account or by contacting us at [email protected]. We hope this information is helpful. Have a wonderful day!

Response from FragranceXJul 1, 2024

Hello Marty, Thank you for your review. We value your feedback and are sorry to hear about your product dissatisfaction. We exclusively carry 100% authentic and original brand name products. If you decide not to keep the item, we encourage you to take advantage of our 30-day return policy. For your convenience, you can contact our Support team at [email protected] or download a Return Label directly from your account. Have a fantastic day!