FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Tammy B.
Great price fast on shipping will buy from again highly recommend
Response from FragranceXNov 25, 2024
Thank you for your kind words! We’re so glad you appreciated the great prices and fast shipping. We look forward to serving you again!
lennord K.
Awesome delivery and product
Response from FragranceXNov 25, 2024
Thank you! We're thrilled to hear you loved the delivery and product. We look forward to your next order!
Sue P.
After leaving negative feedback on here for the loss of my item by DPD, my reply from FragranceX was: Hi Sue, We deeply regret the delivery issues you've encountered and understand your frustration. While DPD is responsible for the delivery process, we acknowledge that your experience reflects on us. We strive to ensure our customers receive their orders promptly and accurately. Please contact our customer service team directly so we can investigate this matter further and work towards a satisfactory resolution. Your satisfaction is our priority, and we appreciate your patience as we address this issue. I contacted their customer service team, and they never even tried to investigate, or assist in my case, and this is their reply: Thank you for contacting FragranceX.com. Our supervisory team has reviewed your request, and we regret to inform you that your claim has been denied. We greatly value you as a customer however, there is unfortunately nothing further we can do in this situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Vasil Customer Service Specialist FragranceX.com DON'T PURCHASE ANYTHING FROM THIS WEBSITE! IF I SAVE ONE PERSON FROM WASTING MONEY ON THEM, MY REVIEWS HAVE HELPED!!
Response from FragranceXNov 25, 2024
Hi Sue, Thank you for your feedback. We have thoroughly reviewed your case and confirmed that the order was delivered as marked by the carrier. We understand how disappointing this experience has been, and while we strive to assist in every way possible, we rely on carrier information in such cases. We sincerely regret any frustration caused and appreciate your understanding.
M.Cannon
Thank you. I received my product on time as expected
Response from FragranceXNov 25, 2024
Thank you for your feedback! We're glad to hear your order arrived on time as expected. We appreciate your support!
Consumer
This is one of the few places I can find my perfume I like. Service is good.
Response from FragranceXNov 25, 2024
Thank you for your review! We’re glad to be your go-to for your favorite perfume and that you’re happy with our service. We appreciate your support!
Shahrzad T.
Great customer service very quick response😊
Response from FragranceXNov 25, 2024
Thank you for the kind words! We're glad you had a great experience with our customer service team. 😊 We’re always here to help!
Maurice T.
The order arrived promptly. Thank you very much
Response from FragranceXNov 18, 2024
Hi Maurice, Thank you so much for your kind words! We're delighted to hear your order arrived quickly. We look forward to serving you again!
Auntie M.
I have enjoyed this fragrance in the past and was thrilled to find it on your web site. The order process was easy.
Response from FragranceXNov 18, 2024
Thank you for your wonderful feedback! We're thrilled you found your favorite fragrance with us and enjoyed an easy ordering process. We hope you continue to love it!
