FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Frank W.
Great experience, fastest I've ever received an item I've ordered online. Highly recommend. Service so good I placed another order immediately after receiving the 1st order.
Response from FragranceXDec 17, 2024
Hi Frank, Thank you for your wonderful feedback! We’re thrilled to hear about your great experience and speedy delivery. We truly appreciate your recommendation and repeat business!
customerl Lynn K.
Came quickly and was correct
Response from FragranceXDec 17, 2024
Hi Lynn, Thank you for your feedback! We're glad your order arrived quickly and just as expected.
CARISA T.
DO NOT DEAL WITH THIS COMPANY!!! I ORDERED 4 PERFUMES AND THEY WERE ALL DEFECTIVE. THE PHONE CONTACT PERSON TOLD ME TO VIDEO TAPE THE DEFECTIVE PRODUCT AND TAKE PICTURES, AND I FOLLOWED THROUGH WITH HIS DIRECTIONS. AFTER I DID THAT HE INSTRUCTED ME TO LOGON ON THEIR WEBSITE AND PUT IN THE ORDER NUMBER AND WHEN I DID IT DIDN'T WORK. TRIED TO CONTACT THEM AGAIN BY PHONE AT REGULAR BUSINESS HOURS AND WAS UNSUCCESSFUL. I LOST ABOUT 80.00 AND LEARNED A VALUABLE LESSON. DO NOT DEAL WITH THOS FLIMSY COMPANY. THEY ARE DISHONEST SCAMMERS!!!!!!
Response from FragranceXDec 17, 2024
Hi Carisa, We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the experience we want for our customers. Please reach out to our customer service team again, and we’ll work to resolve this issue as quickly as possible. Your satisfaction is important to us.
Marilyn M.
Shipped timely. Packaged securely, no damage, nor spills. Love the product.
Response from FragranceXNov 29, 2024
Thank you for your kind words! We’re glad your order arrived safely and on time, and that you love the product. Your satisfaction means the world to us!
Consumer
Update: Please notice how there is no denial, no sincere nor direct apology, no offer to recompense me for my awful experience.And yet they claim to ‘strive’…its laughable! Received a broken product right before going away on holiday. I provided video and picture evidence of the damage. It took overlong for them to respond after asking advice. Eventually they agreed to wait until my return from holiday for me to return the product. FragranceX did not stick to their side of the deal. Their website states that a replacement will be sent out within 5 days of reporting a broken / damaged product. I pointed this out to them by email and they agreed to despatch a replacement. That also has not happened. On holiday I was hounded by Klarna for payment despite explaining the situation. FragranceX would not deal with the refund side if things, expecting me to deal with it all despite knowing I was on holiday. All in all it’s been the worst, most pathetic buying experience when purchasing perfume online. It’s been so awful I’ve decided I cannot bring myself to stress over it any longer. I can’t now be bothered to return it either so, I’ll decant it into an atomiser and use it. And I will pay for it too. But thank you FragranceX for making everything such an absolute ASS! Needless to say, you’ve lost my business in future. Dishonest scammers lying on their website. Incompetent customer services. I do not need an apology. Thank you.
Response from FragranceXNov 29, 2024
We regret that your experience didn’t meet expectations. While this isn’t the standard we strive for, we appreciate your feedback and will use it to improve our processes. If there’s any way we can assist further, please let us know. Thank you for bringing this to our attention.
Darren S.
I bought a bottle of diesel plus plus for women received the item when they said i would was happy with the item until my wife went to take the lid off and it snapped of at the neck contacted them wouldnt offer a replacement or refund said my wife must have took off with to much more force or the wrong way on all honesty stay away from this seller
Response from FragranceXNov 29, 2024
Hi Darren, We’re sorry to hear about your experience. While we strive to ensure every product meets quality standards, we understand your frustration. Please reach out to us directly again so we can reassess the situation and work towards a resolution. Your satisfaction is important to us.
Paul M.
Keep sending me marketing emails I have asked e to stop three times and keep sending them with no option to opt out. Do not eat these cowboys have your details or they will keep Harissing you
Response from FragranceXNov 29, 2024
Hi Paul, We’re sorry to hear about your experience. We’ve reviewed your request and will ensure your email is removed from our list immediately. If you have further concerns, feel free to contact us directly so we can resolve this promptly.
Rafael P.
Outstanding Service, quick delivery 🚚
Response from FragranceXNov 25, 2024
Thanks so much! Glad to hear you loved the quick delivery and service. We’re here anytime you need us!
