Valued C.
Wrong item given, please make this right.
My initial experience was great! However, once I got home I realized one of the fragrances I purchased (which also was the most expensive) was incorrect. I specifically asked for Creed Adventus for Men and was given the Women fragrance. I called and spoke with a manager and they told me I could come in and get my correct item with no problem. Except, there was a problem. Once I got to the store, I was instructed to call tomorrow when the head manager is available and I can “fight” about it with her. I was polite and well-mannered. I have no intentions on fighting with anyone. However, if I’m spending $1345 in your store and especially $400+ on one fragrance, I feel I should get the item I was expecting with no issue. I was not told what I was signing or given any return policy information during my initial transaction. The fragrance was locked up and went straight from the glass to the register, and into the bag. There was not a confirmation of what I was purchasing or information regarding what I was signing on the receipt. Only that, “we have extra steps when we sell creed” I thought that was how you track inventory not that I would be stuck with a fragrance I did not ask for. I am not looking to make a mess over what I believe was an honest mistake on your associates behalf. But I should not have to be stuck with an item I did not ask for because of the mishap. All I am asking is that I get my correct item as seamless and stress-free as possible. Please have integrity and make this right.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.