Lulu
Wonderful customer service!
Sales rep was great- friendly, professional and knowledgeable. Enjoyed shopping.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Lulu
Sales rep was great- friendly, professional and knowledgeable. Enjoyed shopping.
Valued C.
customer service was great
Valued C.
Staff was patient & helpful.
Valued C.
Great reception,the lady was so patient with us
Valued C.
Everyone was very helpful even when it was very busy and helped me get just what I needed
Eric W.
I picked what I wanted, the cashier rang me up and paid. The total came out of my bank about right away. She then noticed that she gave me 50%of instead of 30%, so she and a manager voided the transaction and chard me more instead of just living with her mistake and honoring what she had already charged me.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Urcille
The sales person was very knowledgeable about the product, was very helpful, courteous, and friendly. I will recommend the Fragrance Outlet to my friends and family.
Twyana
The website was very easy to navigate through and made the purchase simply