Nancy C.
Very Pleasant Experience
The lady who waited on us greeted us from across the room as soon as we walked through the door. She was very friendly and helpful throughout our shopping experience.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Nancy C.
The lady who waited on us greeted us from across the room as soon as we walked through the door. She was very friendly and helpful throughout our shopping experience.
JoNeal V.
Sold me the wrong product. Showed me the correct item but was not right when I opened. Tried to return the next day or get exchange, they would not work with me or do anything. Said because the plastic was opened they wouldn’t do anything. Let them know to let their employees know what products they are selling, so it doesn’t happen again and they walked in the back. Double check your purchase before you leave the tester was not the same as what she gave me.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
B. T.
The associate that assisted me was very helpful and knowledgeable about the products I wanted
Eric
Wanted to find a new perfume for my wife and they were very helpful!
Valued C.
Nelly Made my experience so good. Yes, had a great sell going on She has great customers service. Easy to figure out What gift Was the right one. Yes, have a top-notch Service up There in Gilroy.outlet.
Valued C.
The sales lady that helped us was great. She was fast, polite and didn't try to sell us anything we didn't want. My husband and I are also thankful for her recommendations.
Valued C.
Terribly over priced
Valued C.
The salesperson was great. She took her time with us and was very professional in dealing with other customers that were waiting. She was awesome in multitasking and knew her job well.